Foster strong relationships with technology vendors and resellers, identify and cultivate new partnerships, and ultimately contribute to the success of the company's portfolio and sales initiatives

Wajjba (Meal in Arabic) is a marketplace for food lovers and home cooked food. Our vision is to foster collaboration and create a community based on sharing economy where we connect people with home based chefs.

Manage and lead the Enterprise Strategy and ITSM practice, including: developing the partnership level and competencies with strategic vendors, managing and supervising the business unit operation, preparing business plans and go to market strategy, leading offer development and engaging with the sales team to drive business growth.

Deliver optimized IT consulting services and support to clients regarding strategy and solution design, leading and implementing change, and operational management/steering. Remain competitive by guiding solutions and service strategies and offerings. Oversee the proper allocation of resources for project staffing/utilization, coaching programs, and performance evaluations. Fortify key relationships with software vendors and maintain client relations via reporting/surveys. Initiate the realization of aspirations by directing interdepartmental integration. Key Accomplishments:- Drive revenue, brand awareness, and ITSE growth by leading regional offerings, solutions BU presales, business expansion actions, and operational activities across 35+ projects with 20+ consultants - Align targets with goals/objectives by monitoring performance, revenue, and profit and loss (P&L) margins, and reporting project achievements and key personal indicators (KPIs) to the senior executive board- Spearhead long-term success via the conception of solution designs, strategies, and roadmaps and identifying and implementing go-to-market strategies and business plans- Facilitate the achievement of project scope, budget, and timeline via control of activities/tasks, execution/delivery methods, and defining KPIs- Pilot change by reviewing current processes and systems and recommending service improvement plans

BSM & ITSM Presales & consulting services around the BMC Software solutions

Enhanced operations and consulting/support services in alignment with the Business Services Management strategy and information technology infrastructure library (ITIL) based solutions, while supervising 15+ software engineers. Furthered progress via control of resource planning/utilisation and performance evaluation activities. Inspired and encouraged progress via solution workshops and awareness/requirement gathering sessions. Compiled pertinent customer support feedback. Oversaw customer and vendor framing contracts. Key Accomplishments:- Promoted operational excellence by administering presales and business development activities, while liaising with sales and various units- Produced satisfactory project deliverables by delegating/managing activities and tasks, assisting with solution design, strategies, and roadmaps, and leading workshops/sessions as Project Architect and Lead Consultant- Improved available offerings by constructing and configuring BMC Remedy ITSM solution-related workflows and customizations - Managed Resource planning and their utilization, and carry out performance evaluation activities

Broadened business and promoted future growth by producing customer relationship management (CRM) related consulting services and eBusiness solutions, Oracle, and contact centres. Influenced decision making based on research and analysis of products, services, and technologies related to the domain field. Furthered skillset and industry knowledge of the field’s evolving technologies and applications. Provided strategic direction by delivering product training and support, guiding the CRM team, and presenting overviews of concepts and solutions. Led pipeline generation and managed accounts by overseeing presales and business development activities.Key Accomplishments:- Boosted brand awareness and drove profits by marketing CRM and IT service management concepts/strategies to local markets and provisioning consultation and support services- Played an integral role in expanding services and products by identifying related opportunities and performing comprehensive follow-ups

Enhanced quality output by reviewing and devising plans and procedures for QA policies and processes. Ensured availability of assets and spare parts via coordination with inventory. Key Accomplishment:- Improved brand reputation and customer satisfaction by performing QA, inspection, and maintenance activities on electric submergible oil and water pumps