• Developed and updated training materials and presentation slides to meet program needs, aligning them with business goals.• Facilitated training sessions, particularly for specialized topics or when additional trainer support was required.• Addressed issues that arose during training sessions, including participant conflicts and logistical challenges.• Established and managed channels for participants to provide feedback on training sessions, using this data to enhance future programs.

• Collaborated with Project Managers to implement SuccessFactors HR modules, including Recruitment, Learning Management (LMS), Succession Planning and Performance Management, enhancing HR operational efficiency and employee lifecycle management.• Led the PPB Group Business unit in daily SuccessFactors operations, resolving issues and managing user roles, which streamlined HR processes and improved system reliability.• Proactively gathered feedback from business and HR stakeholders to identify and implement improvements in HR processes, enhancing operational efficiency and service quality.• Facilitated meetings with Business Unit HR Heads, Project Managers, Project Consultants, and Senior Managers to consult on workshop design, User Acceptance Testing (UAT), and go-live phases.• Developed materials and delivered essential training, guidance, support, and mentoring related to system, process, and policy changes, ensuring that knowledge was effectively transferred to leaders and employees. • Collaborated with internal teams and third-party IT departments to enhance operational efficiency and ensure the consistent execution of all HR business processes. • Acted as a Subject Matter Expert (SME) for PPB employees and leaders during User Acceptance Testing (UAT) and workshops for each HR module, focusing on customer care and participation in relevant projects.• Generated regular and ad-hoc reports accurately and promptly, providing actionable insights.• Tracked success factor system issues ticket raised by HR specialist/Manager to SuccessFactors support team. Project team analyzes the common errors across PPB business units for learning purposes to avoid any errors occurring in the future.

• Collaborated with Accenture Project Manager to orchestrate training plans and document updates during BHP to Accenture Manila team transition, ensuring seamless knowledge transfer and system adoption.• Led a team of 20, fostering a culture of adaptability and efficiency through coaching, resulting in a smooth transition and enhanced process, tool, and system proficiency.• Spearheaded HR case management, ensuring SLA compliance and operational accuracy and timely processing of master data enhancing data integrity and operational efficiency.• Maintained Regular Scheduled with leadership teams or business partners to ensure alignment and effective communication. • Served as the primary escalation contact for both Customer Service and Subject Matter Experts (SMEs), offering counsel on complex and sensitive cases as needed. Maintained proactive communication with stakeholders and customers to keep them updated on the progress of their issues.

• Led a team of 13, Data Management to process operational requests in Organisation structure, Onboarding, Offboarding, Paygrades, extended absence, termination and employee data management.• Monitored and managed HR cases to ensure they are assigned, processed within SLAs, and compliant with regulations. • Collaborated on Project planning and supported transactional activities in partnership with leadership teams, HR operations and Business partners to underline all the processes and timeline prior the project begins to achieve a successful result prior go-live. • Functioned as a subject matter expert in HR operations, providing guidance to peers, the HR operations team, and stakeholders while resolving inquiries for leaders and stakeholders.• Conducted monthly one-on-one sessions to provide feedback on team performance and coached team members on individual development and career progression.• Set high standards and delivered quality service; coached the team to ensure efficiency and adherence to HR processes while responding promptly to inquiries. Managed Complex and sensitive cases as a primary contact, overseeing escalations and driving effective resolutions.• Driven continuous improvement initiatives across with HR operations to enhance efficiency and effectiveness. Key Accomplishments• Involved and Supervised 300+ Global Restructuring projects and employee movements with minimum resources to manage 150,000 employees. • Participated in SAP employee profile was migrated to Success Factor with minimal data errors and completed with the timeline. • Received appreciation and praise from Chief Officer and VP in completing the Global restructuring for Technology, Human Resources, Commercial, External Affairs, and Finance prior to Go-Live with data accuracy. Build an engaged culture in career growth and positive attitudes that continued to achieved above 90% Employee Pulse Survey.

Excellent communication skills (written and verbal) across relevant stakeholders to provide quick and accurate responses to all queries and relevant support as required.Understand the basic knowledge of org structure and design in Employee Central and SAP.Ensures that org structures Master Data is uploaded, or updated into the Employee central and SAP system in a timely and accurate manner.Communicate and coordinate with functional Integrity and OM team on latest exemption to be exception and upcoming projects.Travelled to Singapore to learn the BHP organisation structure operating design to meet the compliance. Govern the entire organization, using a combination of KPT catalogue, GLD org design.Coordinated with Functional integrity team within each function to meet the data integrity and compliance. Ensure the integrity of required reporting is govern and maintained with as per the org design.Assist with system testing and internal controls as required, and ensure adherence to implementing improved controls.Assist in providing all necessary requirements for Global Change Request to Specialist Support and Functional Integrity team.Ensure local operating procedures and documentation is maintained at all times.Raise incident request and monitor the resolution update and share among and cross the team.AchievementsSeconded to Singapore to learn and understand GLD 001 org design and KPT catalogue and process in 2014/15. Coached new team members within Organisation Management and Master Data organisation (MDO). Met the SLA of the Global and World class restructuring from 2016 and 2020 for all the function within BHP. Improved team SLA and KPI’s in accordance of service deliveries. Managed within project, people system and Organisation Management for Annual Reward Review cycle and meet the deadline within the team.

• Streamlined the entire employee life cycle process, enhancing operational efficiency by 100% through comprehensive support in Onboarding, Movement, Leaves, and Offboarding, while maintaining accurate employee profiles.• Spearheaded HR documentation processes, including the preparation of offer letters and contract extensions, ensuring seamless employee transitions and legal compliance.• Led cross-regional collaborations with Data Governance to enhance data quality, driving the global escalation process for unresolved issues, which optimised resource allocation and planning during peak periods.Key Accomplishments• Achieved 100% knowledge transfer and completed the SOP documentation from Coal Australia to Kuala Lumpur office. • Conducted Data Management training sessions for 55 staff members of the new coal team in Kuala Lumpur office.

Ensure payroll deductions, Statutory reporting and related data are processed as per required time frames.Focal point for Chile, Colombia, Canada reporting with the BHP Billiton employees’ pension, tax and share plus.Ensure regional year end obligations are executed in accordance with legislative requirements and time lines. Focal points for an estimate of 8,000 headcounts per countryEnsure enquiries are responded to in accordance with service level agreement. Assist with testing on the reports with the project team to ensure the reports are generated compliance to external and internal governance. Performed Chile year end reconciliation and submit the taxation before deadline.Actively seek and implement opportunities for process improvementBe the champion for the MDW program modules to achieve world class operationsContributed to continuous improvement of system and processes.Be the champion for the MDW program modules to achieve world class operationsAchievementsTravelled to Chile to perform year end reconciliation and submit the Chilean government portal. Created a process improvement with reconciliation Chilean pension (prewired) that is effective and efficient. Accomplish to complete the Release 3 SAP Reporting testing before the deadline given Accomplish to have a good relationship with the Chilean and Colombian HR and Finance employees. Achieve to get praises and compliments from partners while working to resolve the issues that HRBP faced.

Focal point to assist on the Payroll queries, going for the partnership meeting and also manage all the issues with countries like the Philippines, Japan, Indonesia, Thailand, Hong Kong, Guam, Korea, Vietnam, Singapore, India, MalaysiaRun Master data update for the Philippines, Japan, Indonesia, Thailand, Hong Kong, Guam, Korea, and Vietnam, Singapore, India, Malaysia.Undertake HR transactions regarding a range of HR processes, including support to both the expatriates (in host locations). Provide on-going support to expatriates from the completion of settled criteria through to the end of assignment, including performing authorized changes in Shell People;Provide on-going support for expatriate staff, including performing Shell People activities; Process claims, compensation and benefits and Run the wage type reporter for Japan HR in the business. As a reference for expatriate if they are facing a problem during the payroll timeAdvice local HR and Host country HR with regards to the expatriate pension fundRun clearing leave days for all Expatriates in the above mention countries such as roll over and cash outDomestic transfer in the organization for the same countries.Act as an advisor when expatriate query on their tax deduction and tax calculationInitiate the visa/work permit and lease renewals for all expatriates and their dependents in the above mention countries.Achievements Achieve to meet the dateline of all expected targets in the project. Accomplish to have all the records completed in the project.

Assist on daily reports on the new business (applications), underwriting, payment, change of beneficiary, cash surrender value.Assist on daily reports on the Status of the projects.Assist marketing and sales department to submit to claims forms such as traveling and reimbursement to the human resource department.Assist on Data entry and Applications.Assist on Payments from Clients.Ensured the clients contract dispatch before the deadline.Preprinted documents (application forms, claims form, APS, nomination form, proposal holder, existing brochures, payment acknowledgement receipt, and letter head).

Served as Executive assistance to Division Manager and country manager. Duties included: all secretarial work, mailing lists, confidential reports, ordering, scheduling, and planning, organizing and facilitating meetings, coordinating outside vendors, handling customers, confidential correspondence.Handled and processed customers’ enquiries from North Asia and Asia countries such as Korea, Hong Kong and Japan, Singapore, Dubai, Australia and New Zealand.Processed customers and checked all orders in accordance with customers’ requirements.Ensured prices of all orders received from customers are as per quotation issued.Maintained and updated complete record of all documentation pertaining to incoming and outgoing stock e.g. Performa invoice, packing lists, delivery orders, purchase orders, stock requisition form and bill of lading / airways bills.Prepared delivery orders to customers and issued official purchase orders to suppliers.Reviewed, controlled and monitored stock inventory at an acceptable stock level, to avoid neither zero nor excess stock situations.Followed up on aging payments from the North Asia customers.. AchievementsCoped high pressure when the situation was critical to the project and the system Always supported the team during when assistance required.