I lead complete operational initiatives at VNV. Supply Chain, Warehousing, Tech Solutions and other Operational SOPs.

I am a Strategic advisor to Orbiter9. I am helping with product development, scaling the operations and marketing.

Currently working as a Consultant to companies looking at expanding their operations Online. Helping them build the right strategy and execution plan. Working as a Project Manager to lead all online projects within a company and thereby executing all strategic initiatives till the closure.

Leading the Supply Chain Team in terms of complete Operations 1. Strategy Leading all initiatives with respect to Supply Chain Management Managing and initiating all improvement projects across various segments in Supply Chain Decision making with regards to various day to day exceptions / operations contingencies Leading all Reconciliations across various levels 2. Warehousing Managing PAN India Warehousing Leading all Operational efforts in terms of Warehousing Managing Warehouse Performance Vendor Management Packaging Management Taking care of billing and payments Leading all efficiency projects at Warehouse3. Logistics Managing all Vendor relationships with respect to Logistics PartnershipsEnsuring all KPIs / KRAs are met Leading all projects with respect to Logistics managements Managing logistics Bills and Payments Evaluating new Logistics partners Front Ending all Logistics Performance Management 4. Backend Management Ensuring all new Product / Seller Creation Managing and Creating Seller Management Policies Leading all initiatives related to Sellers / Products

I am a part of the Core Team that's working on building a world class brand. From Service to support, we are building an ecosystem which will enable consumers to play god. A brand that's willing to disrupt the industry.

Manage CRM , Fulfillment , Warehouse and Key Accounts - Strategy to Execution.

Operations Management - Was responsible for handling the Email Services for the Cardmembers of American Express with the help of a team of 80 reps

The Job is to take care of the ESAT , CSAT and ISAT for the Company / Process, I am working for. The Project is of a US Telecom giant. ESAT : Ensuring the Employee Satisfaction by taking care of their day to day issues. Providing them Coaching and feedback and grooming them for the next level. People Managent profile, Managing day to day operations and leading teams to excel in their business targets.CSAT : Ensuring customer satisfaction by taking supervisory calls, ensuring smooth operations work, giving Coaching and feedback to the employees to improve their performance. ISAT : Preparing , compiling and presenting various weekly and monthly MIS reports, WRMs ect. Managing customer service operations for rendering and achieving Quality services.Resolving customer complaints and providing Value adding feedback to the client. Handling various projects for Process improvement. Ensuring that various strategies are implemented and executed

Managing Call Quality to improve agent Quality level and customer satisfaction. Setting Quality Standards for operations and ensuring adherance to the same. Overseeing process improvement initiatives through system changes, process re - alignment / redifining and efficiency mangement.Taking up Six Sigma and Lean Projects to improve the current stantard of the process.

Was responsible for providing technical support to US Based ISP customers. Demonstrated skills in Technical Troubleshooting.