Kamal Narang Email & Phone Number

Chandigarh, Ch, In

Houston, Texas, Us

My journey as an Instructional Designer started with developing content to assist content developer team while wearing hat of LMS Administrator in 2017. Eventually, the position evolved into Instructional Designer. Oceaneering follows the rapid prototyping model to develop e-Learning modules for the employees to sustain the competitive markets and remain affordable for the clients.Roles and Responsibilities:• Create engaging learning activities and compelling course content that enhances retention and transfer.• Work with subject matter experts and identify target audience’s training needs.• State instructional end goals and create content that matches them.• Visualize instructional graphics, the user interface, and the finished product.• Conduct instructional research and analysis on learners and contexts.• Apply tested instructional design theories, practice, and methods.• Provide exercises and activities that enhance the learning process.• Create supporting material/media (audio, video, simulations, role plays, games, etc.)• Decide on the criteria used to judge learner’s performance and develop assessment instruments.• Maintain project documentation and course folders.

Houston, Texas, Us

• Collaborating with LMS Manager to manage all operational activities of team to assist with all administrative tasks including management, documentation and enforcement of LMS standards and operating procedures, driving continuous process improvement• Overseeing global team of LMS administrators and training, mentoring, and assisting in troubleshooting, informing about new releases and new techniques• Red Phone support for urgent LMS requests from clients and stakeholders in strict deadlines• Organize training sessions and internal webinars to deliver latest software changes and updates to training teams• Providing multidimensional services like implementing and updating learning programs, curricula and reporting solutions to regional training managers• Manage changes to the Learning systems, including impact assessment on compliance in adherence to current LMS naming conventions and standards• Implementing Performance measures for reliable and effective team performance• Support new releases of Sumtotal and assess impact by providing clarity and direction aligned with LMS configuration options and new functionalities Support the global workforce in any challenges they experience before and during training• Develop and execute testing plans for any system changes or enhancements with documented outcomes• Work closely with Sumtotal LMS to ensure the continuous improvement of user experience and in product enhancements by identify areas of improvement etc.• Provide training reports to training managers and leaders• Drive internal audits, clean up drives and coordinate with regional training audits • Create Talent Management Assessments and curricula in the LMS for worldwide departments• Maintain understanding of current training trends and developments • Research, test and implement new tools, solutions and approaches to help improve productivity and user experience

Houston, Texas, Us

Implementation Support• Create and manage user accounts• Grant LMS roles and privileges as per business roles• Publish and deploy development plans, curricula, job profiles structures, assessments and surveys• Manage and monitor course enrollments• Automate assignment of LMS resources as per clients and business leaders• Troubleshoot LMS issues and provide resolution to end users• Working with regional training managers to implement Training Development plans, Evaluation programs for the targeted audience• Build Talent profile structures and Dashboards• Deploy competency packagesContent Management• Upload and Maintain e-Learning training content in LMS• Set up instructor-led training (ILT) placeholders in LMS• Automate course enrollments and resolve enrollment issues• Manage and monitoring course enrollments • Upload bulk data via CSV batch load Content development• User Acceptance Testing of e-Learning modules• Liaising with content development team for feedback and issues• Develop short assessments e-learning courses in Articulate Storyline and Adobe Captivate to assist instructional developers as and when requiredTraining and Documentation• Train and mentor regional LMS administrators, coordinators and instructors as per their LMS roles.• Create Process maps and Standard Operating Procedures for LMS teamReporting Tools• Provide reports on training metrics to management and auditors • Customize Dashboard and Reporting templates• Customize reports using MS Excel• Automate and schedule reportsSalesforce request handling• Support global end users and business leaders via Salesforce Desk.com requests• Create and Manage rules for custom optimization• Liaising with manager and vendor for downtime issues

Houston, Texas, Us

Providing Support to Oceaneering Employees overseas as well as local region over the phone, MKS Tickets, via Live Chat and through E-mail.Creating relevant reports related to team performance.Troubleshooting issues related to Microsoft Windows XP.Maintaining and providing process related updates to the team.

Noida, Up, In

Overseeing different aspects of the software project - Integrated Information System for Food grains Management, www.iisfm.nic.in, being implemented at various locations in Food Corporation of India including following responsibilities: Solving queries and problems regarding above mentioned software project and Microsoft Word 2003, Microsoft Excel 2003, Windows XP, Windows Server 2003 and Networking. Software Implementation and Maintenance. Software Training to the staff. Ensuring and verifying the hardware, software and other related items for the implementation process of the project at Corporation depots

Master, Computer Application

Bachelor Degree Of Science 2003; B. Sc, Computer Science, Physics, Chemistry