Kelsey Malone Email & Phone Number

Senior CRM software developer and analyst of 8 years leading development and quality assurance of custom software solutions supporting international sales teams, specializing in CRM systems developed using Salesforce and Microsoft Dynamics 365 technologies and Agile methodologies. Through my experience in this role, I have owned the business analysis and development of 100s of custom features and served as subject matter expert of my organization for 5 internal CRM systems and databases, 500 global users, broader business impact of new and existing features, and the intersection of the needs of dozens of departments of separate business function.As a technical project manager of CRM solutions, I have managed the relationship and communication between shareholders and development teams through 14 projects with biweekly demonstrations and deep understanding of business requirements and deliverables provided by my background as a full stack software developer, systems administrator, and QA analyst.Core competencies include – End to end development of custom CRM features, including requirements gathering, gap analysis, resource allocation, development, systems administration of hundreds of user accounts and security profiles, data integrity, quality assurance and change control, scheduling and implementing weekly deployments to distributed web servers, ticketing, database management and web services, business analysis, user story creation, requirements gathering, acceptance criteria definition, CRM development, public speaking and communication, proficiency in project tracking technologies including Trello and JIRA, leading Scrum ceremonies, and improving development practices and processes.

Listed skills include Os X, Jquery, Agile Project Management, Apache Pig, and 25 others.

• 

  Crm Analyst

  Noble Systems

  Milan, It