Kamal S. Prasad Email and Phone Number

Peace Corps Volunteer in Rural Education and Community Development in Zambia

- Provide remote support to clients for hardware (computers, printers, networking) and software related issues. - Prepare workstations and servers for deployment to client sites, which entails installing add-on hardware (video cards, RAM, SSD/NVMe) and software to meet client needs. - Setup Active Directory Services on Windows server and associated group policies as required by clients.- Setup network shares and appropriate permissions to grant users access as needed.- Assist clients in setting up network printers.- Assist clients in setting up routers and other networking equipment to match LAN setting of their environment to ensure access to local network and the internet.- Create internal knowledgebase articles for diagnostic and setup processes to support clients.- Research and recommend appropriate hardware and software solutions to clients.- Use Autotask CRM for ticketing and support.

- Created NASA space science educational materials for teachers, students, and the general public. - Maintaining and building websites for various NASA high energy astrophysics missions as well as other projects supported by the group. - I was the co-creator and lead-writer for Epo’s Chronicles, a weekly web comic that teaches science in a fun and engaging way. - Led an afterschool program supported by the group, which involved instructing and mentoring students for the Math, Engineering, Science Achievement (MESA) competitions. This included robotics and web programming instruction.

- Finding solutions to client computer and networking related problems, as well as researching tools to increase their productivity. - Provide computer hardware and software support both to in-house staff and clients. - Develop and maintain company website.

Maintaining, upgrading, and repairing customers’ computers and other small home electronic devices.

Testing final flight equipment for NASA’s Fermi Telescope, formally known as Gamma-ray Large Area Space Telescope (GLAST). This was a temporary post that ended when all the testing was complete.

- Planning and teaching high school physical science curriculum to 9th through 12th grade students. - Co-mentored the high school F.I.R.S.T. robotics team, which went to the semi-finals in the Houston, Texas regional competition, and qualified to go to the national competition in Orlando, Florida.

- Managing the long-term experimentation on small-scale silicon strip detectors that will be used on NASA’s upcoming Gamma-ray Large Area Space Telescope (GLAST). This charge required me to make periodic reports and presentation to my superiors. - My senior thesis was based on my work for GLAST. Creating an informational poster, and PowerPoint presentation to supplement my written thesis.