With 10 years of experience in diverse roles in the military and e-commerce, I am motivated by the challenge and the requirement to conceptualise & implement practical solutions. I have wide experience in risk management, project management, leadership and consumer experience. As the Director of Trust & Safety at Urban Company, I lead a team of 20 people responsible for ensuring the online platform is safe for our customers and delivery partners. We conceptualise and implement processes to enhance trust and safety on the platform.