In this role, I spearheaded logistics, supply chain, and transportation strategy and operations for the company's e-commerce business operations across GCC, including UAE, Saudi Arabia, and Jordan. In addition, I supervised a 50+ member team in customer success, product, operations, and content creation in Dubai and India.My key achievements included- Propelled the setup of a fulfillment center in Riyadh (1800SQM – 15K Bin position), Jeddah (1000SQM – 11K Bin position), Dammam… Show more In this role, I spearheaded logistics, supply chain, and transportation strategy and operations for the company's e-commerce business operations across GCC, including UAE, Saudi Arabia, and Jordan. In addition, I supervised a 50+ member team in customer success, product, operations, and content creation in Dubai and India.My key achievements included- Propelled the setup of a fulfillment center in Riyadh (1800SQM – 15K Bin position), Jeddah (1000SQM – 11K Bin position), Dammam (1000SQM 13K Bin position) & Dubai (4000SQM – 10K Bin position) from scratch. - Conceptualized, planned, and implemented the complete B2C operations within 30 days of the mandate, achieving 129% customer growth in 2 weeks.- Successfully designed and launched the WMS system in consultation with the engineering team and created the Business Required Documents (BRD).- Saved $250K in operation expenses by recommending and implementing several business process improvement initiatives.- Architected LMS system with custom-designed UI/ UX design. Conceptualized the Driver app structure, including designing and implementing its user interface.- Built and nurtured robust relationships with interdisciplinary teams of marketing, category, finance, HR, social media, product, and engineering. Show less

As the Business Operations Manager, I managed over a 50-member team across logistics, content creation, seller onboarding, and high-risk transaction teams for Saudi Arabia and Jordan. My key achievements included- Promoted to this position after serving as Operations Manager – Inbound & Supply Chain and Warehouse & Fulfillment Manager.- Executed 7 Kaizen projects across KSA, Egypt, Kuwait, and Dubai.- Strategized business operations roadmap and action plans by closely… Show more As the Business Operations Manager, I managed over a 50-member team across logistics, content creation, seller onboarding, and high-risk transaction teams for Saudi Arabia and Jordan. My key achievements included- Promoted to this position after serving as Operations Manager – Inbound & Supply Chain and Warehouse & Fulfillment Manager.- Executed 7 Kaizen projects across KSA, Egypt, Kuwait, and Dubai.- Strategized business operations roadmap and action plans by closely collaborating with cross-functional teams, including customer service, fulfillment center, aftersale, and commercial.- Innovated usage of handheld scanners with advanced technology in multiple stations, including Dubai, KSA, Egypt, and Kuwait, that won customer appreciation. Saved business expenses by effectively implementing in-house printing solutions.- Strategized and implemented barcode printers that were 10X faster than the pre-existing setup in Dubai. Replicated the model in KSA, Kuwait, and Egypt.- Oversaw order management strategy and operations to ensure on-time refunds and accurate order fulfillment. Uncovered and promptly resolved any order/system mismatch within the prescribed time of 4 hours from the order. Show less

As an Operations Manager, I supervised invoicing and credit control strategy and operations for the company. Minimized bad debt exposure by actively encouraging prompt collections by the team. Here were my key deliverables:• Motivated the team to grow and retain business by focusing on key performance indicators. • Tailored operations strategy development and business roadmap. Mentored new businesses on finalizing their business structure and forming corporations. • Oversaw 3PL… Show more As an Operations Manager, I supervised invoicing and credit control strategy and operations for the company. Minimized bad debt exposure by actively encouraging prompt collections by the team. Here were my key deliverables:• Motivated the team to grow and retain business by focusing on key performance indicators. • Tailored operations strategy development and business roadmap. Mentored new businesses on finalizing their business structure and forming corporations. • Oversaw 3PL logistics, warehousing and navigated custom regulations and import/export standards for all shipments.• Effectively negotiated with third party service providers including freight forwarding and related companies. Show less

In my role as Operations Supervisor, I directed ground operations including PRM Courier, Packing Team & Media Courier. I coordinated with the warehouse team for daily operations, both inbound and outbound. These are a few of the deliverables that I had in this role:• Supervised daily delivery and pickup performances including KPIs and TAT reports• Won multiple recognition in the company including Outstanding performance in PRM team in 2010 & Outstanding performance in Media team in… Show more In my role as Operations Supervisor, I directed ground operations including PRM Courier, Packing Team & Media Courier. I coordinated with the warehouse team for daily operations, both inbound and outbound. These are a few of the deliverables that I had in this role:• Supervised daily delivery and pickup performances including KPIs and TAT reports• Won multiple recognition in the company including Outstanding performance in PRM team in 2010 & Outstanding performance in Media team in 2011• Tracked UAE route structure, conducted site surveys, managed fleets and trained ground staff.• Monitored package stock, navigated JAFZA custom regulations and monitored branch performances. Show less

As a Senior Operations Supervisor, I was responsible for account analysis, customer services and operations management. I was promoted to Operations Supervisor within 2 years of joining Aramex as a Junior Operations Team Member. In this role I conducted in-house audits, executed daily operations and restricted teams and departments. I directed the outbound call center, account handlers and couriers besides any special projects. I represented the company in client meetings and also… Show more As a Senior Operations Supervisor, I was responsible for account analysis, customer services and operations management. I was promoted to Operations Supervisor within 2 years of joining Aramex as a Junior Operations Team Member. In this role I conducted in-house audits, executed daily operations and restricted teams and departments. I directed the outbound call center, account handlers and couriers besides any special projects. I represented the company in client meetings and also trained couriers and staff as required.• Successfully implemented mailroom management system in multiple companies including ABN AMRO, Al Hilal Bank, Samba Finance, Fullerton finance, RTA, ADCB. • Significantly contributed to the setting up of new offices, processes and workflows. Presented project roadmap to the manager and oversaw the call management system.• Supervised a 47-member outbound call center team and trained new staff on customer service.Secured multiple awards including:• Outstanding performance Award from the GM in 2005• Best Employee of the Quarter in 2005• Best Customer Service in 2006 Show less