Kamaria Joy Lorusso, Shrm-Cp Email & Phone Number

Henderson, NV, US

• Deliver customized executive and leadership coaching sessions to professionals across industries, focusing on career advancement, performance optimization, and personal development.
• Partner with clients to identify goals, develop actionable strategies, and implement solutions to achieve measurable results in their personal and professional lives.
• Utilize ICF-aligned MMS coaching methodologies to foster growth, improve communication, and enhance decision-making skills for leaders and executives.
• Design and facilitate tailored training workshops on topics including leadership development, emotional intelligence, and change management.
• Conduct assessments such as 360-degree feedback and strength-based evaluations to provide insights for leadership and team performance improvement.
• Build strong relationships with clients by maintaining confidentiality, actively listening, and delivering continuous support and accountability.

Santa Monica, California, United States

• Project Management: Lead and manage company-wide programs in talent development and inclusion, focusing on developing leadership skills.
• Design and Implementation: Create and design easy-to-use tools and resources to support effective communication and program implementation.
• Team Collaboration: Work with different teams on initiatives related to leadership, talent growth, diversity and inclusion, employee engagement, and managerial effectiveness.
• Problem Solving and Improvement: Identify areas for improvement and develop solutions, collaborating across departments for better outcomes.
• Employee Support: Assist HR partners, leaders, and employees with queries and provide necessary support.
• Vendor Coordination: Manage relationships with external vendors, ensuring content and format quality for company use.

Boca Raton, Florida, United States

• Conducted a comprehensive training needs analysis, identifying critical gaps and developing targeted learning initiatives that improved performance by 25%.
• Collaborated with regional VPs to align L&D initiatives with strategic goals, resulting in a 15% increase in departmental productivity.
• Created and delivered a diverse curriculum for in-person and virtual learning, enhancing employee skills and knowledge by 40%.
• Owned the project schedule and addressed customer experience issues effectively, elevating customer satisfaction ratings by 20%.REASON FOR LEAVING: To pursue new opportunities for professional growth and advancement

Los Angeles, California

• FORMALLY AIMCO APARTMENT HOMES**
• Chart the successful development and implementation of sales and customer service workshops based on employee training needs and skill levels.
• Demonstrate success working remotely and traveling nationally as needed.
• Generate an average revenue gain of 1 point in Win Rate, 5 points in Conversion Ratios, and.05 increase in customer satisfaction scores as a result of successful workshop implementation.
• Expand leadership development efforts by supporting the creation of a remote leadership program, in partnership with Blanchard Exchange, based on the company’s cultural pillars.
• Leverage in-depth knowledge of adult learning techniques and styles to create engaging training materials and facilitate values-based sales and world-class customer service training courses for diverse audiences.

Los Angeles, California

• FORMALLY AIMCO APARTMENT HOMES**
• Guest Reception: Warmly greet guests, creating a positive first impression.
• Information Assistance: Guide guests and answer their queries.
• Visitor Notification: Inform staff members about visitor arrivals.
• Security Management: Maintain security and telecommunications systems.
• Area Maintenance: Ensure a safe, clean reception area, adhering to organizational procedures.

Los Angeles, California, United States

• Greet the guests upon their entrance to the club and provide all of the standards and rules
• Assisting guests with any inquiry to make sure guest satisfaction
• Call and Email Management: Answer, screen, and direct all incoming calls and emails.
• Booking Reservations: Efficiently book dining reservations for guests and members, ensuring accuracy and thoroughness.
• Policy Communication: Inform patrons about club policies and expectations.
• Message Forwarding: Review and direct messages and emails to the appropriate department.

 Delivered exceptional, personalized guest services at a prestigious 5-star venue, where maintaining confidentiality and discretion were paramount. Played a key role on the team during the hotel’s achievement of its 5-star rating, ensuring seamless coordination of spa and hotel reservations, billing, and guest preferences. Provided attentive service to.

Tinley Park, Illinois

• Administrative Support: Provided comprehensive support to the General Manager, including managing communication, problem-solving, scheduling, team coordination, and digital filing.
• Guest Service Excellence: Ensured exceptional guest experience by greeting guests warmly, answering inquiries, and recommending local attractions and dining.
• Schedule Management: Organized the General Manager's daily schedule, including coordinating guest breakfast and other requirements.
• Team Collaboration: Worked with sales and housekeeping to align goals, promoting smooth operations and team unity.
• Report Preparation: Assisted in creating weekly reports, demonstrating detailed knowledge of hotel operations.
• Onboarding and Training: Spearheaded the development and delivery of comprehensive sales and customer service training programs, enhancing employee skills and knowledge for superior guest interactions​​.

Lansing, Illinois

• Maintained responsibility for performing front desk tasks, including resolving guest issues, preparing night audit paperwork, and making and modifying reservations.
• Supported operational efficiency by assisting with breakfast and housekeeping as needed.
• Onboarded, trained, and mentored new front desk employees.
• Utilized strong interpersonal and communication skills to provide exceptional service to guests.REASON FOR LEAVING: Got an offer for a position at a 5-star hotel in downtown Chicago.

Orlando, Florida

Performed in Shows and “Meet and Greets” with Disney guests. Performed as a dancer at special events throughout the Disney parks and properties.REASON FOR LEAVING: Seasonal Position

Bachelor Of Science - Bs, General Psychology, 4.0

Activities and Societies: Psychology Club, Autism ClubRelevant Coursework MM207 – Statistics Gained foundational skills in statistical.

Coaching Certificate, Executive Coaching

MMS Institute Coach Training and Consultancy's goal is to train the very best executive, leadership and life coaches in the world as per.

High School Diploma

Activities and Societies: Band, Dance, Musical Theater

Physical Science Courses (Prerequisites For Master'S In Genetics), Biology/Biological Sciences, General

Chemistry 103 - Focus on foundational chemistry principles to support further studies in biochemistry and genomics. Mathematics 126E.