Kamaria Williams, Mba Email & Phone Number

New York, Ny, Us

Manage a robust strategic $3.4M portfolio of enterprise clients, including Fortune 500 companies (including Workday, PwC, Delta Airlines, Bloomberg, S&P Global, Microsoft) and elite universities (Harvard, Cornell, Columbia, University of Pennsylvania), maintaining 98% net revenue retentionand perfect 5/5 CSAT score across 40+ accounts.Secured $625K in account expansions through strategic relationship building and quarterly business reviews, while preventing $250K potential churn through successful enterprise RFP execution.Drove 70% increase in user adoption across 15 key accounts through the implementation of tailored customer success plans, comprehensive onboarding programs, and regular engagement via 25+ monthly and quarterly strategic customer sessions.Led cross-functional initiatives with Product and Engineering teams, resulting in the successful release of 6 product enhancements and streamlined SSO/SAML implementation processes based on voice-of-customer feedback.Spearheaded 3 workflow optimization projects as team lead, improving CSM efficiency by 25% while managing customer escalations, renewal initiatives, and upsell strategies.Achieved 102% net revenue retention in Q2 2024 and Q3 2024 through focused product adoption strategies, reducing customer churn by 27% while implementing and conducting comprehensive training curriculums and product enablement programs.

Remote

Strategically managed $5.4M Higher Education portfolio, achieving an average 99% retention rate through the implementation of data-driven success plans and proactive client engagement strategies.Generated $480K in expansion revenue within first year by identifying strategic growth opportunities and developing targeted upsell campaigns in collaboration with Sales teams.Drove 30% increase in product adoption through advanced usage analytics and implementation of personalized feature recommendations, resulting in enhanced client ROI and stronger platform engagement.Successfully executed 70+ Quarterly Business Reviews with key stakeholders, combining strategic insights and product expertise to strengthen client relationships and drive long-term partnership value.Designed and implemented 100+ comprehensive onboarding and training programs, delivering both virtual and in-person sessions that accelerated product adoption and reduced time-to-value for enterprise clients.Established reputation as a trusted product advisor by championing client feedback in product development cycles, directly influencing feature releases and platform enhancements that addressed critical client needs.

Exceeded annual enrollment targets by 115% (120+ new student enrollments) across education, healthcare, and business programs through strategic outreach and consultative guidance, generating over 2,000 qualified prospective student inquiries.Cultivated and managed a pipeline of 400+ potential students through the execution of 75+ executive meetings with key decision-makers, establishing lasting relationships with educational partners and driving program growth.Conducted 100+ virtual and in-person information sessions, maintaining 75% attendance rate and achieving 40% enrollment conversion through dedicated student advocacy and comprehensive program guidance.Developed educational partnerships with 15+ corporate organizations and community institutions, creating accessible academic pathways that resulted in 80+ successful student placements and $500K+ in tuition revenue.Led territory-wide student recruitment initiatives across multiple academic verticals, achieving 45% engagement rate and 30% enrollment conversion.

Baltimore, Maryland, United States

Led the enrollment process for nursing programs, boosting student enrollment by 33% through personalized guidance on financial aid and program options.Consulted with 300+ prospective students each quarter, driving a 20% increase in applications with customized advising.Resolved 95% of student inquiries on first contact, enhancing satisfaction and response times.Exceeded monthly enrollment targets by 10% and maintained a 98% application accuracy rate, streamlining the onboarding experience.Managed student data with 100% accuracy, boosting admissions team efficiency by improving data processes.Partnered with marketing and financial aid teams to improve the student journey, leading to a 15% rise in retention within nursing programs.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Biology, General