As the Head of Invoicing and Recovery at Pos Aviation, a subsidiary of Pos Malaysia, I oversee the billing and collection processes for the aviation services provided to various airlines and customers. I have been working in the airlines/aviation industry for over 10 years, with a Bachelor's degree in Finance from Universiti Tenaga Nasional.My core competencies include accruals, team management, and forecasting, which enable me to ensure the accuracy, timeliness, and efficiency of the invoicing and recovery operations. I also collaborate with internal and external stakeholders to resolve any issues or disputes related to the invoices and payments. My mission is to support the financial performance and sustainability of Pos Aviation, as well as to deliver excellent customer service and satisfaction.