Fatima Kamate Email & Phone Number

New York, United States

Raleigh, North Carolina, United States

-Led and managed team of mobile sales associates. Which involved setting goals, providing feedback, coaching, and mentoring to ensure the team meets and exceeded sales targets.-Provided exceptional customer service to ensure customer satisfaction and customer loyalty. Ensured team was knowledgeable about the products and services offered, handled customer inquiries and complaints, and ensured that customers had an overall positive shopping experience.-Monitored sales performance, analyzing data, and identifying areas for improvement.-Trained and developed team to ensure that they had the knowledge and skills necessary to meet sales targets and provide exceptional customer service. This includes providing product and sales training, coaching, and mentoring.-Collaborated with other departments such as operations and marketing, to ensure that the store was running smoothly and that sales targets were met.-Successfully executed opening and closing protocols for the store.Consistent top performing department-FY17 Achiever-Top Gun Recipient-Employee of the Month-#1 Mobile Department 03/19 -Top mobile activations growth in Q3

Raleigh, North Carolina, United States

-Greet and engage customers entering the Magnolia department by uncovering whats possible. -Demonstrate expertise by exhibiting a deep understanding of the products and services that I was selling. Which included high-end audio and video equipment, home automation systems, and installation services. I was responsible for demonstrate this expertise to customers, answering their questions and providing product demonstrations.-Provided exceptional customer service to every customer service, ensuring that customers feel valued and well-cared for during their shopping experience. This includes providing after-sale support and addressing any issues or concerns that customers may have.-Participate in training and development programs for myself as well as facilitating in-store trainings for Home Theater sales professionals to improve their sales skills, product knowledge, and customer service abilities overall.

New York, New York, United States

As a Front Desk Agent at the InterContinental New York Barclay, my responsibilities included warmly greeting guests, managing reservations, handling guest inquiries, processing payments, maintaining accurate records, resolving guest issues, and providing exceptional customer service. Additionally, I performed various administrative duties such as answering phones and responding to emails. Through my work, I contributed to the success of the hotel, built my skills and experience in the hospitality industry, and ensured that guests had a memorable and enjoyable stay.

New York City

-Responsible for selling solutions that was not limited to products and services for clients. Identified clients primary and secondary needs in order to make necessary recommendations to meet those needs, and close sales.-Provided exceptional service by greeting customers, listening to their needs, answering their questions, and providing follow-up support.-Developed a thorough understanding of home theater products, including TVs, soundbars, receivers, and other related products ( not limited to the Home Theater Department). While remaining up-to-date on new products and trends, understanding pricing and promotions, and knowing how to demonstrate product features and benefits to customers.-Provided excellent consultative selling skills, by identifying client needs, asking discovery questions, and recommending products and services that meet those needs.-Collaborated efficiently with team members to achieve store/department objectives and goals, while maintaining effective communication with clients and providing support when required.-Participated in ongoing training and development programs companywide and department wide. This included staying up-to-date on new products and services, attending ongoing training sessions, and continuously improving sales skills and knowledge.

New York City

-Sell mobile products and services to customers which involved understanding customer needs, recommending products and services that meet those needs, and closing sales.-Provided excellent customer service to all customers which included but was not limited to greeting customers, listening to their needs, answering their questions, and providing follow-up support.-Maintained a thorough understanding of mobile products, including devices, plans, accessories, and services. This includes staying up-to-date on new products and trends, understanding pricing and promotions, and knowing how to demonstrate product features and benefits to customers.-Completed minor operational duties such as opening and closing the department, organizing merchandise and displays, and maintaining a clean and safe work environment for team and customers.-Worked effectively as part of a team and communicated effectively with colleagues, collaborated to meet store goals and objectives, and supported team members as needed.-Met and exceed sales targets set by the company by identifying sales opportunities, made effective product recommendations, and closed sales.

Brooklyn, New York, United States

-Greet and engage with each customer in a friendly and approachable manner, making them feel welcome and valued-Conduct needs assessments with customers to identify their specific wants and needs, and recommend appropriate Sprint products and services to meet those needs-Explain the features and benefits of Sprint's products and services, including devices, plans, and accessories, and answer any questions the customer may have-Create a personalized and positive shopping experience for each customer, providing excellent customer service and follow-up support-Conduct sales transactions accurately and efficiently, ensuring all customer account information is handled with care and in compliance with company policies and procedures-Meet or exceed assigned sales targets and goals by proactively identifying sales opportunities, making effective product recommendations, and closing sales-Maintain a clean, organized, and visually appealing store environment, including product displays, signage, and promotional materials-Continuously develop and maintain a high level of product knowledge, staying up-to-date on industry trends and advancements through ongoing training and development programs-Collaborate with team members and management to achieve overall store goals and objectives, and assist with special projects or initiatives as needed.