Divya Nayak Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Automating deployment task by using Ansible and bash scripting.• Testing on different environments before applying the changes to prod. Writing Json scripts for Grafana monitoring. • Making use of Maven with Jenkins to build the job and getting artifactory by using source code and the pom.xml.• Making use of Jfrog artifactory to store the artifact and for using dependencies to build the project in remote repository.• Configuring the Jenkins job and automating the Jenkins job when the ansible playbook runs.• Complete end2end setup and support the engineering lead to build a strategy with a coherent plan, apply modern and resilient DevOps pattern, implement, and continuously improve an end2end DevOps engineering system.• Working with the engineering lead to define, communicate, enable, and institutionalize the best DevOps practices for product engineering teams through an enterprise-wide engineering system.• Have experience with from getting the artifact to complete deployment process.

Bengaluru Area, India

Role and Responsibilities:As per the requirement creating branches in source code management (Git, Github) and protecting the branches, adding collaborators to merge the changes.Making use of Maven with Jenkins to build the job and creating artifactory (war, jar) by using source code and the pom.xml.Making use of Jfrog artifactory to store the artifact and for using dependencies to build the project in remote repository.Using Ansible playbook for installing required application to build the application on it and getting latest artifact from remote repository and copying the artifact to required path to get the application running.Experience in migrating the applications to microservices with docker containers by making use of helmcart. And on Kubernetes for Creating deployments. Hands-on experience on creating DevOps CI/CD pipelines using Git, Jenkins, Ansible, Docker and Kubernetes on AWS.Performing application health checks (SOD checks, EOD checks).Raise Incidents to particular Team when issue arises.Deploying the change requests as per change management.Working closely with different Teams to investigate and follow up on fixes with development teams.Monitoring issues via monitoring Tools- ITRS and Watchdog and Writing Shell scripts and scheduling Jobs in Watchdog tool.Configuring ITRS Active Console GW configurations and monitoring setup. Following Incident Management procedure to resolve the issues.

Mangalore Area, India

• Extensive experience in Linux systems administration • Excellent customer service, technical writing, and communication skills. Proven ability to interface effectively with all disciplines and at all levels in an organization.• Working or digging on solutions for complex mail, website, and server problems and analysing existing systems and making proactive recommendations for improvements on Shared, VPS, Dedicated, Reseller servers. • Database management and fixing issues with the database and MySQL server, Fixing or replications, Migrating databases. Issues with the drive, mounting the content manually with the use of rsync command. • Detecting and blocking of accounts which are causing high load on shared server, spam, malware scan, DDoS and blocking abusing IP’s. • Making good use of logs by tailing them out to determine the reason for error like miss-configuration and missing entries and fixing the issues.

Mangalore Area, India

• Working with a team of 8 to 10 newly hired agents. Monitoring their performance and keeping track of their performance to coach them with a proper document. Training them with a trial and error method. • Handling the escalated chats when a Customer asks for supervisor. • Checking daily basis report to for planning, organizing and delivering the help to individuals and teams so that at the end of the month I can show improvement to higher level. Keeping myself updated with recent server issues and the products which we offer.

Mangalore Area, India

• Handling 4 chats related to shared, cloud and VPS hosting. Isolating and resolving issues with the hosting service and Responding to questions and concerns about the hosting service and escalating the chat appropriately. • Offering additional service packages or products which prevent sites from malware attacks, email spamming etc.

Bachelor Of Engineering - Be, Computer Science, 67

Bachelor'S Degree, Computer Science And Engineering, First Class

Project Name - Text Mining with Information Extraction Team Size - 4 Language - C# Description : Text mining concerns looking for patterns.