Kyle Matthews Email & Phone Number

Austin, Tx, Us

Gb

Gb

Augusta, Georgia, Us

-Managed a newly created Salesforce team of 4 Salesforce Administrators with the responsibility for all administrative duties and declarative development of 1 Salesforce Org with Performance Edition, with 450 internal users, 3000 partner users. Sales Cloud, Service Cloud, Field Service Lightning, Apttus eCommerce, and many other custom applications-Led the architecture and implementation of a new lightning partner community to support a partnership with Bass Pro Shops. The portal enabled Tracker Off Road dealers to orders parts and accessories, submit cases, register sold vehicles, view and download invoices and much more.-Established a change management process through Salesforce using case management, validation rules and approval processes to be compliant with the IT Security policy

Augusta, Georgia, Us

-Acted as a process/functional expert, collaborated with business SME's on business critical initiatives, researched best practices, and designed and delivered scalable technology solutions to optimize business processes.-Project Manager for an Apttus eCommerce implementation enabling Partner users to order parts and accessories through a Partner Community. Grew B2B eCommerce revenue by 700% within 1 year of implementation-Key Responsibilities: Coordinated all Client IT resources, owned management of IT project plan, status reporting, documentation and reporting of project, and worked with the partner to explain current technical architecture and processes-Managed the technical delivery of all Salesforce customer facing applications and integrations associated with an SAP implementation of an existing business-Business Partner for the Golf Business acting as the liaison between IT and the business-Configured the Jira application to optimize the IT team's change management process

Augusta, Georgia, Us

-Project team member: Enabled partner users to submit warranty claims online via a Salesforce Partner Community portal using flow and case management. The new process transformed a 3-week process into an average of a 2-day turnaround for a customer's claim to be approved and paid.-Helped implement a Field Service Lightning app for our Golf Service Technicians. Delivered 8 regional training sessions around the United States and on boarded over 70 Service Technicians. We saw inventory accuracy improve by 7%, the headcount of order entry employees reduced, and customers satisfaction improve through faster service times and more transparent communication-Responsible for regularly working on bug fixes and enhancements on the Salesforce platformKey Responsibilities on the projects:SFDC ConfigurationDefine Testing scripts (for functional testing and integration testing)Execute Functional Unit testing and Integration testingTraining material developmentCollaborate on the cutover plan definitionExecution of cutover activitiesProvide end user trainingHypercare support after go-live

Lutz, Fl, Us

-Managed the IT solution and deliverables of a new website http://www.trusimulation.com-Triaged, prioritized and tracked the status of all issues after Go-Live for an Infor LN ERP implementation-As the Salesforce Administrator was responsible for providing basic end user support, providing access, and performed basic configurations of fields, objects, and workflows

Providence, Ri, Us

My first rotation was at the Textron Corporate Office working on the Infrastructure team supporting Textron Corporate and Textron Financial.-Reduced Infrastructure cost by analyze monthly bills and eliminating redundant systems-Empowered end users by coordinating and rolling out Fix IT Days at multiple business units-Coordinated IT Support for 14 Global Marketing and Sales events

St. Louis, Mo, Us

-Created dashboards to analyze invoices and provided a SharePoint solution for viewing them-Analyzed the Telecomm Bill and budget and helped provide visuals and solutions to reduce costs