Managing stock control and inventory checks.Having a keen eye on budgets and budgetary changes.Communicating changes in an order process to relevant parties.Ensuring that health and safety regulations are followed.Documenting procedures for third-party monitoring.Creating and monitoring branches and teams.Reviewing workloads and manpower to ensure targets are met.Supporting the CEO or executive team’s vision and process ideals.Ensuring staff working on processes are happy and operating efficiently.Supporting all functions of the business to work together.

• Trained and supervised staff members. Provided input for new hire performance reviews and identified areas for additional training• Provided excellent customer service using effective interpersonal and problem-solving skills• Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits• Maintained accurate inventory counts and proper food sanitation policies with team members• Carried out store procedures during scheduled shifts. Organized opening and * closing duties as assigned.• Followed operational policies and procedures, including those for cash

• Responsible for all aspects of the coffee bar• Capable of completing all daily operations of the coffee bar• Oversee all café employees, including: hiring and terminations, performance and, job descriptions and responsibilities, training and continuing education, discipline and commendation• Management of front of house: customer service, preparation and presentation of beverages and information, operational procedures, merchandising• Management of back of house operations: scheduling, ordering, and sales and profitability• contribute ideas as far as operational flow• Be “on-call” with the responsibility to respond to problems or fill-in when needed• Cultivate a professional, friendly, efficient work environment• Lead staff meetings

• Recruiting, training and supervising staff• Planning menus• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines• Promoting and marketing the business• Overseeing stock levels• Ordering supplies• Producing staff Rotas• Handling customer enquiries and complaints• Taking reservations• Greeting and advising customers• Problem solving• Preparing and presenting staffing/sales reports• Keeping statistical and financial records• Assessing and improving profitabilitysetting targets• Handling administration and paperwork• Liaising with customers, employees, suppliers, licensing authorities and sales representatives• making improvements to the running of the business and developing the restaurant.

• Ensuring the front desk provides a professional and friendly service for customers• Dealing with customers, including handling complaints when they come to the desk• Troubleshooting emergencies• Scheduling your staff Rota• Liaising with other departments

Was an Intern at Severin sea lodge trained at their front office department and stores as a store clerk.