Client: Moody's Analytics- Act as a liaison between the Stakeholders, IT, and Development team to understand customer demand for new features and prioritize the project tasks for the internal team.- Work with Project Tower Leads to streamline the Project tasks, stories, etc., and maintain the project timelines by following up constantly with the development team and customers.- Using scrum methodologies, ensuring the development team has resources to meet deadlines and escalate impediments to management whenever needed.- Implement processes to support the team with project coordination activities like planning, milestone creation, dependency tracking, scope management, and deployments.- Conduct and participate in Agile ceremonies like Sprint Grooming, Sprint Planning, and Sprint Retrospectives.- Utilize JIRA Board & ServiceNow Agile Board for tracking tasks and milestones ensuring on-time project delivery.

- Managed Servicenow Operations team and help them debugging live issues - Conducted scrum meetings for daily updates on the tasks from team members- Managed highly critical data in the organization- Resolved and provided solutions for ongoing production defects- Collaborated with the Customers and stakeholders for resolution of issues- Worked on RPA Bots to mass produce requests for a huge number of clients- Provided 15k-20k RSA tokens in 2 days for Italy clients helping them to WFH in Pandemic- Developed user stories in Servicenow- Worked in maintaining the Integrations between Servicenow and GIAM systems

Client: Fiat Chrysler Automobiles | Detroit(US), India, Italy, Brazil• Managed a ServiceNow operations team of 6 people helping them in their technical issues• Doing the technical feasibility analysis based on the requirement using the domain as well as technical knowledge.• Worked on critical tickets and issues/defects for the Clients and ensured quick resolution• Generated reports and trend analysis of tickets team worked on and analysed the recurring issues, identified the issues and developed solutions to resolve them. • Maintained the database for all the Fiat Chrysler information and modified/refined it as per business needs.• Developed solutions for customers and written User stories for development team.• Worked on Performance Analytics Dashboards and Standard Reporting modules to meet the customer requirements of performance monitoring• Reviewing and testing the ServiceNow code developed by the team for final deployment in production.

Client: Tata Communication Ltd. | Europe, India, China• Effort Estimation of the project, team building and task distribution• Preparation of BRD, Design Documents, Client Sign Off documents, presented to the Team/Customers and Managers• Developing and modifying OOB ITSM 7.6 functionality for Incident, Problem and Change Management to meet user requirements.• Hosting review and standup meetings with Scrum master and team members as per Agile Delivery Model.• Creating environment for user-acceptance testing and deploying application/module to different environments.