*Responsible for serving beverages while adhering to OLCC regulations during shows, events and private parties*Monitors beer garden patrons’ behavior*Completes opening and closing procedures, including end-of-night cash management paperwork *Trains new beer garden staff and volunteers*Manages beer garden in the absence of manager*Maintains regular communication with staff

Website:* Designed, managed, maintained & created content for customer facing business webpage. Including but not limited to virtual shop, graphics & blogs* Maximized SEO criteria with use of keywords, phrases, tags & links* Communicated with web host/administrator in a timely manner to ensure security & functionality of webpageDigitial Content: * Conceptualized & built a successful online presence from the ground up through creative content & networking across multiple… Show more Website:* Designed, managed, maintained & created content for customer facing business webpage. Including but not limited to virtual shop, graphics & blogs* Maximized SEO criteria with use of keywords, phrases, tags & links* Communicated with web host/administrator in a timely manner to ensure security & functionality of webpageDigitial Content: * Conceptualized & built a successful online presence from the ground up through creative content & networking across multiple digital platforms* Responded professionally to online communications; questions, comments & reviews* Optimized marketing & promotional opportunities by networking with multiple groups including but not limited to fly fishing groups and businesses, local media & conservation groupsMarketing: *Joined Travel Lane County resulting in multiple print & online publication mentions, networking & promotional opportunities/projects *Obtained guide service listing on the state’s Travel Oregon website*Responsible for logo updates, edits, variations, usage and logo branded inventoryOther: *Created multiple manuals for staff reference*Practiced high-touch customer service through handwritten thank you cards*Participated in fund raising events for multiple organizations; helped raise over $12k for Fly Fishing Collaborative in 2019 by securing sponsorships & donations, and sharing the event across networks Show less

*Served as an advisor to the Top 500 Information Management West Sales Teams by assisting with Enterprise Support questions related to, for example, customer support processes & history, licensing & escalations*Managed an assigned set of revenue/retention risk accounts with the Sales Team for a limited-time engagement (typically 30 days or a quarter-long engagement)*Created, coordinated & facilitated customized solutions for out-of-the-ordinary account situations *Identified &… Show more *Served as an advisor to the Top 500 Information Management West Sales Teams by assisting with Enterprise Support questions related to, for example, customer support processes & history, licensing & escalations*Managed an assigned set of revenue/retention risk accounts with the Sales Team for a limited-time engagement (typically 30 days or a quarter-long engagement)*Created, coordinated & facilitated customized solutions for out-of-the-ordinary account situations *Identified & communicated accordingly with internal & external stakeholders at all levels of management*Addressed customer satisfaction & support concerns while working within process*Advised on best practices to maintain process consistency while working to ensure customer success*Utilized databases to accurately document communications, plans & timelines*Encouraged operational & service excellence while striving for a seamless customer experience Show less

*Conducted technical & regulatory reviews of product applications for customers applying for OMRI listing*Educated & assisted customers about National Organic Program (NOP) & OMRI compliance*Represented OMRI at EcoFarm Conference in Monterrey, California

*Served as direct go-to, facilitator & advisor for internal & external customers around the world*Directed the flow of information to appropriate contacts*Coordinated with multiple departments to ensure timely queue monitoring of global call center, agent interactions, case documentation; customer escalation investigation & resolution; accurate data mining of customer records*Composed, coordinated, edited & organized new hire & mentor training programs, global procedure handbook… Show more *Served as direct go-to, facilitator & advisor for internal & external customers around the world*Directed the flow of information to appropriate contacts*Coordinated with multiple departments to ensure timely queue monitoring of global call center, agent interactions, case documentation; customer escalation investigation & resolution; accurate data mining of customer records*Composed, coordinated, edited & organized new hire & mentor training programs, global procedure handbook, statistical reports, product & scenario policies & procedures, checklists, guides, contingency response plans & product information sheets*Moderated & participated in team & inter-departmental meetings & global conference calls*Assisted in job applicant interviews*Conducted coaching opportunities to agents on team *Initiated the development of substantial resources for use across teams to help facilitate their pursuing of company goals *Provided administrative support to direct manager Show less

*Mastered customer support call center systems & procedures, rapidly promoted to a lead role*Interviewed customers via phone & email to identify problems in order to recommend appropriate solutions*Composed written communications to assist team members in meeting guidelines & providing service*Contributed to major organizational team developments at the Regional Manager’s request