Kameal Byrd, Csm®, Ceh®, Chfi® Email & Phone Number

United States

• Implement configuration changes and customizations as required by the business.
• Perform system analysis and simulation testing to determine potential impact of deploying proposed system changes
• Build, test and implement new system enhancements such as business rules, custom input formulas and forms, workflows, and third-party integrations.
• Provide solutions for internal support issues by troubleshooting and resolving issues in a timely manner.
• Utilize reporting to monitor potential risk and ensure deployed solutions are working as expected.
• Keep management and end-users apprised of any system issues, events, or anomalies that may affect system performance or availability.

Marietta, Georgia

• Ensure efficiency and effective system compliance in the preparation and processing of loans, from origination through documentation and booking to the core system.
• Ensure loan origination system issues are identified, tracked, reported, and resolved in a timely manner.
• Writes advanced condition rules and configuration requirements for queries and data mapping.
• Facilitates and coordinates software application deployments, updates and upgrades when needed.
• Directs and implements testing of lending systems to ensure functionality included but not limited to creation of test plans, test documentation and overall testing requirements.
• Provides production and system performance reports as needed.

• Lending systems experience with MeridianLink.
• Maintain user roles and profiles, security settings and access settings
• Maintain and utilize the test environments
• Researches and resolves system errors.
• Writes advanced condition rules and configuration requirements for queries and data mapping.
• Documents and communicates system issues effectively to the vendor and provides updates to management.

Marietta, Georgia

• Build member loyalty through creating positive member experiences.
• Prepare loan documents for personal and vehicle loans to facilitate loan closings and disbursements.
• Underwriting loan requests within credit union loan policies and guidelines.
• Consistently provide exceptional member service and promote credit union services and products and find the opportunity for sales referrals.
• Process transactions such as opening and closing account.
• Research and resolve account issues.

Marietta, Georgia

• Experience with Symitar and MeridianLink.
• Increased member satisfaction rating by providing personalized service to every member.
• Managed and trained supporting staff and tellers on how to improve member service interactions.
• Profiled and analyzed financial products to develop customized financial strategies for member’s financial needs.
• Answer member questions, resolve problems and seek solutions to member financial needs.
• Developed new and efficient processes to inputting members accounts and many tasks for the team.

Woodstock, Georgia

• Promoted to Vault Teller after 6 months with the company.
• Mentored and trained new team members on applying due diligence procedures.
• Prepared shipments and placed orders for currency and coin from the Federal Reserve.
• Reviewed all teller reports to confirm that all transactions met compliance requirements to comply with state laws and achieve successful audits.
• Process transactions accurately and efficiently in accordance with established policies and procedures.
• Balanced personal cash drawer and vault daily, ensuring accurate detail and cash movements were recorded.

Kennesaw, Georgia

• Demonstrated ability to recognize financial need and provide unique solutions.
• Greeted and guided members to appropriate departments, answers and routed phone calls, privately assisted members with Safe Deposit Boxes.
• Processing member transactions which include: wire transfers, deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
• Maintained a high level of confidentiality in all of my daily transactions.
• Provided excellent member service by recognizing sales opportunities and cross-sells Credit Union products by making quality referrals to team members.
• Perform various clerical tasks such as documenting, compiling and maintaining member records.

Marietta, Georgia

• Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control and processing transactions.
• Delivered excellent customer service with floor sales and assist customers with purchases.
• Managed cash register transactions following company best practices and meeting productivity standards.
• Maintained knowledge of current sales, promotions, payment and exchange policies.

New York, New York

• Consistently provided exceptional customer service and whenever possible promote other bank services and products, and find opportunity for sales referrals.
• Maintained appropriate cash limits, cashed checks, established deposits and issued cashier’s checks, cash orders, traveler’s checks, money advances, foreign currency transactions and funds transfer.
• Processed ATM transactions and assists in daily balancing and settlement.
• Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.

New York, New York

• Greeted and assisted customers in finding items they needed and, provided personal customer service.
• Organized and prioritized a variety of task to reduce customer wait time.
• Operate and balanced a cash register to process cash, credit charges, issue receipts and refunds.
• Responsible for checking and recording register balance at close of business.
• Worked close with pharmacist and pharmacy technicians to efficiently process customers medications.
• Prepared and maintained record of inventories, receipts, purchases and deliveries, using a variety of computer screen formats.

Kingston, Jamaica

• Researched and investigated available investment opportunities to fit into financial plans.
• Built and maintained client bases, keeping current client plans up-to date and recruiting new clients on an ongoing basis.
• Provided operations support for Financial Advisors by opening client accounts, conducting asset transfer, processing distributions from taxable and retirement accounts and fulfilling cashiering responsibility.
• Assisted in answering telephone calls and enhancing client relationships through processing timely service requests.

Kingston, Jamaica

• Prepared required pension plan documents including monthly and quarterly reports.
• Track pension plan deposits and prepared monthly statements.
• Ensure correct completion of pension documentation in accordance with internal and external standards.
• Ensure timely monthly pension payment for all pensioners.

Kingston, Jamaica

• Adapted well to changing customer requirements and an evolving work environment.
• Exhibited a high-performance level working independently more that 50% of the time.
• Reconcile all payments from the bank deposit/credit received each day.
• In-depth processing of all deposits received on a daily basis for multiple securities trading including paper and electronic payments from client’s bank.

Master Of Business Administration - Mba, Information Technology Management

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Business Administration - Bba, Information Securtity & Assurance

Activities and Societies: Golden Key International Honour Society, Upsilon Mu chapter of the Alpha Sigma Lambda National Honor Society.

Bachelor Of Business Administration - Bba, Management

Activities and Societies: Golden Key International Honor Society, Upsilon Mu chapter of the Alpha Sigma Lambda National Honor Society, The.