Kameal Byrd, Csm®, Ceh®, Chfi® Email & Phone Number

United States

• Implement configuration changes and customizations as required by the business. • Perform system analysis and simulation testing to determine potential impact of deploying proposed system changes• Build, test and implement new system enhancements such as business rules, custom input formulas and forms, workflows, and third-party integrations.• Provide solutions for internal support issues by troubleshooting and resolving issues in a timely manner.• Utilize reporting to monitor potential risk and ensure deployed solutions are working as expected.• Keep management and end-users apprised of any system issues, events, or anomalies that may affect system performance or availability. • Assemble and lead project teams in the initiation, planning, and implementation phases for each technical update

Marietta, Georgia

• Ensure efficiency and effective system compliance in the preparation and processing of loans, from origination through documentation and booking to the core system. • Ensure loan origination system issues are identified, tracked, reported, and resolved in a timely manner.• Writes advanced condition rules and configuration requirements for queries and data mapping.• Facilitates and coordinates software application deployments, updates and upgrades when needed. • Directs and implements testing of lending systems to ensure functionality included but not limited to creation of test plans, test documentation and overall testing requirements. • Provides production and system performance reports as needed.• Stays informed of new software developments related to lending software functionality.• Reviews new programs and makes recommendations regarding functionality of applications.• Contributes to development of training materials and serves as the lending system Subject Matter Expert.• Completes special projects and miscellaneous assignments as required.• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts regarding configurations, processes, workflow, and reporting. • Keep management apprised of project status and creates a system to allow for the continuous flow of information among all business stakeholders.

• Lending systems experience with MeridianLink. • Maintain user roles and profiles, security settings and access settings• Maintain and utilize the test environments• Researches and resolves system errors.• Writes advanced condition rules and configuration requirements for queries and data mapping.• Documents and communicates system issues effectively to the vendor and provides updates to management.• Research and design LOS efficiency enhancements to continually improve system capabilities.• Work closely with functional areas to facilitate system implementation, new applications, releases, and upgrades to internal customers

Marietta, Georgia

• Build member loyalty through creating positive member experiences. • Prepare loan documents for personal and vehicle loans to facilitate loan closings and disbursements. • Underwriting loan requests within credit union loan policies and guidelines.• Consistently provide exceptional member service and promote credit union services and products and find the opportunity for sales referrals.• Process transactions such as opening and closing account.• Research and resolve account issues.• Comply with BSA, AML and OFAC regulations.

Marietta, Georgia

• Experience with Symitar and MeridianLink.• Increased member satisfaction rating by providing personalized service to every member.• Managed and trained supporting staff and tellers on how to improve member service interactions.• Profiled and analyzed financial products to develop customized financial strategies for member’s financial needs.• Answer member questions, resolve problems and seek solutions to member financial needs.• Developed new and efficient processes to inputting members accounts and many tasks for the team.

Woodstock, Georgia

• Promoted to Vault Teller after 6 months with the company.• Mentored and trained new team members on applying due diligence procedures.• Prepared shipments and placed orders for currency and coin from the Federal Reserve.• Reviewed all teller reports to confirm that all transactions met compliance requirements to comply with state laws and achieve successful audits.• Process transactions accurately and efficiently in accordance with established policies and procedures.• Balanced personal cash drawer and vault daily, ensuring accurate detail and cash movements were recorded.• Conducted due diligence and through verification of all relevant documents which effectively prevented possible losses by negotiating forged and counterfeit documents.

Kennesaw, Georgia

• Demonstrated ability to recognize financial need and provide unique solutions.• Greeted and guided members to appropriate departments, answers and routed phone calls, privately assisted members with Safe Deposit Boxes.• Processing member transactions which include: wire transfers, deposits, withdrawals, cash advances, loan payments, transfers and check cashing.• Maintained a high level of confidentiality in all of my daily transactions.• Provided excellent member service by recognizing sales opportunities and cross-sells Credit Union products by making quality referrals to team members.• Perform various clerical tasks such as documenting, compiling and maintaining member records.

Marietta, Georgia

• Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control and processing transactions.• Delivered excellent customer service with floor sales and assist customers with purchases.• Managed cash register transactions following company best practices and meeting productivity standards.• Maintained knowledge of current sales, promotions, payment and exchange policies.

New York, New York

• Consistently provided exceptional customer service and whenever possible promote other bank services and products, and find opportunity for sales referrals.• Maintained appropriate cash limits, cashed checks, established deposits and issued cashier’s checks, cash orders, traveler’s checks, money advances, foreign currency transactions and funds transfer.• Processed ATM transactions and assists in daily balancing and settlement.• Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.

New York, New York

• Greeted and assisted customers in finding items they needed and, provided personal customer service.• Organized and prioritized a variety of task to reduce customer wait time.• Operate and balanced a cash register to process cash, credit charges, issue receipts and refunds.• Responsible for checking and recording register balance at close of business.• Worked close with pharmacist and pharmacy technicians to efficiently process customers medications.• Prepared and maintained record of inventories, receipts, purchases and deliveries, using a variety of computer screen formats.• Organized high volume of prescriptions per day, checked expiration dates and restocked shelves.

Kingston, Jamaica

• Researched and investigated available investment opportunities to fit into financial plans.• Built and maintained client bases, keeping current client plans up-to date and recruiting new clients on an ongoing basis.• Provided operations support for Financial Advisors by opening client accounts, conducting asset transfer, processing distributions from taxable and retirement accounts and fulfilling cashiering responsibility.• Assisted in answering telephone calls and enhancing client relationships through processing timely service requests.

Kingston, Jamaica

• Prepared required pension plan documents including monthly and quarterly reports.• Track pension plan deposits and prepared monthly statements.• Ensure correct completion of pension documentation in accordance with internal and external standards.• Ensure timely monthly pension payment for all pensioners.

Kingston, Jamaica

• Adapted well to changing customer requirements and an evolving work environment.• Exhibited a high-performance level working independently more that 50% of the time.• Reconcile all payments from the bank deposit/credit received each day.• In-depth processing of all deposits received on a daily basis for multiple securities trading including paper and electronic payments from client’s bank.

Master Of Business Administration - Mba, Information Technology Management

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Business Administration - Bba, Information Securtity & Assurance

Activities and Societies: Golden Key International Honour Society, Upsilon Mu chapter of the Alpha Sigma Lambda National Honor Society.

Bachelor Of Business Administration - Bba, Management

Activities and Societies: Golden Key International Honor Society, Upsilon Mu chapter of the Alpha Sigma Lambda National Honor Society.