Kameel S. Email & Phone Number

Cypress, TX, US

• Facilitate virtual meetups for departments engaged in P/A SEA Change initiatives.
• Coordinate and support monthly meetings of the P/A SEA Change Committee and its subcommittees.
• Engage in professional communication with the physics and astronomy postsecondary education community.
• Execute administrative duties and manage paperwork for departments efficiently.
• Monitor and ensure adherence to critical deadlines for seamless operations.

Chicago, Illinois, United States

• Managed client inquiries, conducted thorough ticket triage, and created Incidents and Requests as needed
• Coordinated and prioritized client requests and service escalations, providing assistance with resolution as required
• Maintained schedules for technical staff, optimizing productivity while ensuring adherence to SLAs
• Acted as the primary communications liaison between clients and the service delivery team
• Analyzed resource capacity and effectively communicated needs to management teams
• Executed software installations and ensured their completion

• Provided exceptional customer service to individuals visiting the store
• Recommended moving supplies, storage, and rental services based on customer needs
• Processed rental transactions accurately and efficiently
• Maintained cleanliness and organization of the store
• Answered customer inquiries in person, over the phone, and via email
• Assisted with inventory management and restocking of products

• Provided extreme care of content to ensure privacy for customers
• Assisted customers with enrollment
• Acted as a liaison between customers and client
• Accurately obtained customers information to send to the client
• Attentively listened to customers to provide them with the services they needed

Woodridge. IL

• Assisted parents and students with financial aid and student billing accounts
• Provided health insurance information to customers
• Booked appointments for doctor visits
• Upheld confidentiality to protect customers sensitive information
• Multi-tasked between receiving inbound calls and making outbound calls

Bloomington/Normal, Illinois Area

• Problem solve situations with mentees
• Uphold confidentiality to protect mentees privacy
• Mult-task 18 different mentees course studies

Bloomington/Normal, Illinois Area

• Administrated computing network, data systems, voice systems, and video systems.
• Assisted in providing daily support in areas of specialization such as troubleshooting, fixes, patches, and firmware updates.
• Assisted with research and evaluation of new software, firmware, and system upgrades.
• Developed, implemented, upgraded, and tested systems and services
• Monitored and analyzed performance of systems and services.
• Provided quality service in response to users’ technology-related needs.

Bloomington/Normal, Illinois Area

• Analyzed data information
• Coordinated preparation of reports and identified solutions
• Provided information by answering questions and requests

Bloomington/Normal, Illinois Area

• Coordinated campus tours
• Networked with different departments to provide efficient information to students

Bloomington/Normal, Illinois Area

• Advised and assisted with production
• Determined reasonable pricing for inventory
• Provided excellent customer service

Master Of Science - Ms, Computer Information Systems

Bachelor Of Science (B.S.), Network And Telecommunications Management, Senior

Activities and Societies: The National Society of Leadership and Success, Treasurer of NAACP, Member of S.A.S.S.I (Sisterhood, Academics.

Associate Of Arts (A.A.), General Studies

Activities and Societies: Phi Theta Kappa Honor Society

Diploma