• Leads and represents the Department of Student Affairs and Services in the day-to-day operations, ensuring safety of students, consistency of practice and maintenance of optimum service levels.• Conferring and resolving education-related issues and problems with students, and faculty members insuring a smooth process.• Prepares, edits, and revises Dean of Student policies to suit a variety of university contexts and formats.• Collects and analyzes statistical data, and develops… Show more • Leads and represents the Department of Student Affairs and Services in the day-to-day operations, ensuring safety of students, consistency of practice and maintenance of optimum service levels.• Conferring and resolving education-related issues and problems with students, and faculty members insuring a smooth process.• Prepares, edits, and revises Dean of Student policies to suit a variety of university contexts and formats.• Collects and analyzes statistical data, and develops reports, reporting systems, instruments, mechanisms, and standards designed to evaluate effectiveness of programs and services.• Provides leadership, analysis and advice in relation to policies and procedures regarding students and services for students, including risk management.• Develops, implements, monitors, and reviews tactical and operational plans, procedures, systems and support in accordance with the College’s strategic goals, policies, procedures and regulatory requirements.• · Addresses complaints and conducts investigations as required.• Developed partnerships with other departments and Faculty members to eliminate gaps in delivery.• · Conducts orientation program for new students with other members of faculty and staff.• · Development and maintenance of an effective reporting environment• Identified issues, analyzed information and provided solutions to problems.• · To engage with senior management regarding relevant legal compliance issues Show less

• Planned marketing initiatives and leveraged referral networks to promote business development.• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.• Devised and deployed online marketing plans with effective SEO, social media, and viral video campaign strategies.• Coordinated with sales representatives during customer interactions, driving sales and partnerships to increase revenue.• Met and exceeded sales and growth goals… Show more • Planned marketing initiatives and leveraged referral networks to promote business development.• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.• Devised and deployed online marketing plans with effective SEO, social media, and viral video campaign strategies.• Coordinated with sales representatives during customer interactions, driving sales and partnerships to increase revenue.• Met and exceeded sales and growth goals by maintaining relationships with both customers and vendors.• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.• Compiled product and customer data to generate informed profit projections.• Grew new business connections by strategically networking with industry experts.• Briefed senior executives on monthly projections, product launches and other marketing plans.• Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments. Show less

• Developed and maintain operational guidelines for staff.• Coordinated with General Manager in different operational issues and promotional activities.• Supervised operations team to support operational excellence and excellent customer service.• Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company… Show more • Developed and maintain operational guidelines for staff.• Coordinated with General Manager in different operational issues and promotional activities.• Supervised operations team to support operational excellence and excellent customer service.• Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Introduced new methods, practices, and systems to reduce turnaround time.• Communicated with customers to assess satisfaction with products and services received.• Prepared annual budgets with controls to prevent overages.• Trained new employees on proper protocols and customer service standards.• Managed purchasing, sales, marketing and customer account operations efficiently.• Reduced operational risks while organizing data to forecast performance trends.• Reported issues to higher management with detail. Show less

Acted as 1st line of encounter and support for all new and existing students.• Optimized student experience by delivering superior services and effectively troubleshooting issues.• Executed end to end process for all students from enrollment, files, grades tracking, financial tracking and after graduation records.• According to the needs of the unit, prepares residency rotation and other student activity schedules, contacting the necessary officials to coordinate and verify… Show more Acted as 1st line of encounter and support for all new and existing students.• Optimized student experience by delivering superior services and effectively troubleshooting issues.• Executed end to end process for all students from enrollment, files, grades tracking, financial tracking and after graduation records.• According to the needs of the unit, prepares residency rotation and other student activity schedules, contacting the necessary officials to coordinate and verify placement.• Performs data entry and updating of student files. Resolves related problems.• Collected, arranged, and input information into database system.• · Produced reports and statistics involving the determination of variables, sorting queries and the selection of format.• Coordinated publication of materials in consultation with appropriate resource persons including maintaining and updating Web pages. Show less

• Managed event logistics and operations.• Managed administrative logistics of events planning, event booking, and event promotions.• Designed and implemented efforts to publicize events and promote sponsorships.• Attended conferences and events to stay up-to-date with industry trends and planning standards.• Reviewed event bills to confirm accuracy and approve payment.• Answered customer telephone calls promptly to avoid on-hold wait times.