Tenant Coordination, Service Coordination, and Administrative Assistance: Coordinate efficient day-to-day operations and administrative processes, including work orders, conference room setup, catering services, housekeeping, and inventory management. Customer Service and Problem Solving: Field customer requests and inquiries, addressing and resolving issues in a timely, professional manner. Communication and Work Orders: Promptly communicate work order status updates to clients and the management team.Property Inspections, Facility Safety, and Building Operations: Initiate daily/weekly facility inspections and respond to emergency situations as needed. This includes working with building operations staff to handle electrical breakdowns and necessary repairs.

Project Support and Organizational Skills: Managed in-store activities, including merchandising projects, maintenance services, overhead organization, and displays. Sustained a safe, accessible work site, enhancing the customer experience.Cross-functional Collaborations and Operational Efficiency: Collaborated cross-functionally to maximize project efficiency, setting up floor displays and monitoring product availability in 105,000 sq. ft. space. The merchandising team saved 16–24 weekly labor hours.

Property Management, Commercial Real Estate, and Scheduling: Managed a portfolio of 15 commercial properties, monitoring property upkeep; scheduling tenant construction projects, repairs, and maintenance; and elevating tenant satisfaction. Property Management Systems, Reporting, Yardi, and Accounting: Assisted management team in preparing monthly operating reports, property budgets, accrued expenses, reclasses, reforecasts, and budget variance reports. Employed Yardi software to track income and expenses.Invoicing and Attention to Detail: Processed and coded tenant and vendor invoices, eliminating late fees and mitigating budget variances.Billing Process and Bill Reconciliation: Proactively reached out to confirm billing dates, discuss questionable charges, reconcile amounts, and reissue invoices (as needed). Ensured billing aligned with contracts, negotiated rates, and property budgets.Vendor Relations, Contract Writing, and Certificates Of Insurance: Coordinated vendor relations, reviewing service proposals, helping write service contracts, and maintaining current certificates of insurance.Tenant Relations: Initiated tenant orientation meetings to review welcome packages, property information, and regulations.Priority Management: Organized and coordinated work efficiently, shifting priorities to ensure projects were delivered within deadlines. Notably, successfully resolved urgent elevator request while delivering financial reports on time

Property Management and Operations Coordination: Assisted with daily property management operations and administrative functions for the Ronald Reagan Building and International Trade Center—a 3.1 million sq. ft. structure serving 7,000 federal and private sector employees, as well as the general public.Cost Savings: Managed workload of 2 full-time staff, saving $45K in annual costs. Data Collection: Collected data, updated records, and reviewed monthly financial information of 50+ tenants. Active Listening and Needs Assessment: Employed active listening skills to understand tenant needs and facilitate trust-based interactions, sustaining 80–90% tenant capacity. Tenant Build Outs: Coordinated services—including orientation, badge activation/deactivation, move-in and move-out checklists, build-out projects, and mover scheduling—for new and existing tenants. Building Services and Purchase Orders: Contributed to oversight of contractors/vendors for building services and construction of tenant projects. Prepared purchase orders, scheduled contractor work, and verified accuracy of tenant billing.Safety Compliance and Reporting: Inspected retail space weekly, ensuring compliance with leases, safety policies, and general property upkeep. Created accurate monthly reports in accordance with codes, standards, regulations, and internal policies, submitting them to upper management and federal landlord (GSA) for review.Emergency Preparedness: Introduced Excel-based organizational system to track resources, vendors, and contractors, enabling rapid response to urgent matters. Stepped in during supervisor’s absence to resolve critical plumbing issue. Event Planning: Partnered with multiple teams to support event setup and logistics, increasing productivity by 20%.Tenant Retention: Cultivated positive tenant relations by building trust, providing quality service, and solving problems with speed and diplomacy, boosting tenant retention from 40% to 60%.

- Served as a liaison to sign up properly filled out Parking applications to government and business officials of various areas and industries ( US government agencies such as CBP, USAID, and EPA).- Dealt with requests of all kinds and took care of all kind of problems with speed, accuracy , and diplomacy, and assisted a team, from operations and financial activities to managing important relationships with our private sector tenants and government clients.- Coordinated safety training for newly hired employees , planned monthly facility inspections in a parking facility of more than 1900 vehicles.- Interacted with the bookkeeper in reference to employee pending accounts, late payments , and account cancellations.- Served diversified tenants , vendors and contractors with good written and verbal communication skills.- Monitored and tracked employee listings on multiples spreadsheets for the private and the public sector.- Deeply involved with parking management softwares and assisted in generating detailed and updated reports of all sorts for the department.

-Answering and directing all phone calls-Greeting the general public, business visitors, and the employees of the federal government at the Ronald Reagan Building and the Int'l Trade Center.-Distributing incoming mail to tenants and staff.- answering emails.-Supporting building events of all sorts.- Performing building inspections, reporting work orders to the Operations team.