• Successfully completed www.ed2go.com ‘s Photoshop, HTML, & Dreamweaver online courses via http://www.ph.vccs.edu/ I have also completed the above courses via www.acm.org• GoDaddy reseller, Google Certified Partner• Website design, digital and print design, social media maintenance

PC troubleshooting, repair, upgrades, networking, and tech tips.

• Work issues in current tracking system- documenting steps to resolution• Provide technical problem resolution to end users (employees)• Provide assistance with Windows 7 and Office 2010 issues• Monitor and answer telephone calls to IT Help Desk and current call tracking software (Track-it!)• Document PC/Network/Communicates problems and solutions• Communicate outages to established vendors, as directed• Monitor and respond to Fiserv EFT ATM network problems via Premier Monitoring• Maintain and issue Security Access Door System and issue FOB access - Reidsville employees• Add, Delete, and modify user security access to network resources based on job function• Assist with hardware installations, moves and changes• Perform 2nd level hardware troubleshooting and support• Project Lead for 2013 Branch Capture PC upgrade to Win 7(40 branches)

• Performed research for internal and external sources (teller line and operations item processing work)• Performed the Reg E for unauthorized ACH• Performed incoming and outgoing Federal Reserve adjustments and balanced daily corresponding General Ledger accounts• Processed the research for internal and external which also consist of subpoena, court orders and summons, daily retrieval of incoming adjustments, performs research for documentation, resolved adjustments, death alerts/reclamations, and other functions as requested• Cross trained and performed Automatic Overdraft Privilege account maintenance and collected payments• Researched dormant account activity• Performed Interdepartmental mail sorting and delivery

• Responsible for completing Amount and Combined entry for Inclearings or Branch Capture runs for items that cannot be read by the software(10-key data entry)• Responsible for balancing Inclearings and Branch Capture runs and determining the best solution for any out of balance transactions• Preparing any customer correction or branch corrections to be delivered to Deposit Operations clerk or mailed to customer• Amount Entry in Optima 5.0,Combined Entry in Optima 5.0,Balancing Branch Capture and Inclearings• Preparing customer corrections to be mailed out and other duties as assigned by manager• Assisted with Institution software upgrade for Check 21 image processing in 2002/03• Assisted with staging and initial Branch Capture pc deployment in 2007 to Rockingham County branches, also trained teller supervisors on the new check 21 scanning software

• Prepare Federal Reserve work for sorter processing (10 institutions)• 10 key data entry of teller work for 10 institutions using NCR proof machine• Assisted with reject-reentry and mailroom• Frequent winner of several employees incentives(items keyed, most improved)