Kamelia Gankova

Kamelia Gankova Email and Phone Number

COO and MD @ AQRU
Sofia, BG
Kamelia Gankova's Location
Sofia, Sofia City, Bulgaria, Bulgaria
Kamelia Gankova's Contact Details

Kamelia Gankova personal email

Kamelia Gankova phone numbers

About Kamelia Gankova

Experienced in customer service operations, background support and complaints handling areas. Previous and current assignments in international multilingual gaming and financial companies famous for being world leaders in their industry.Working on work force optimization, resource management and close monitoring of metrics related to costs per contact, service quality and first time resolution aiming to increase customer satisfaction.Specialties: Quality driven leadership style, training, coaching, mentoring, government liaison, claims handling, knowledge base implementation, CRM implementation

Kamelia Gankova's Current Company Details
AQRU

Aqru

View
COO and MD
Sofia, BG
Website:
aqru.io
Employees:
3
Kamelia Gankova Work Experience Details
  • Aqru
    Coo And Md
    Aqru
    Sofia, Bg
    View
  • Viyatravel
    Strategic Advisor
    Viyatravel Oct 2023 - Present
    Sofia, Sofia City, Bulgaria
    View
  • Paywings Holding
    Managing Director
    Paywings Holding Dec 2022 - Present
    Sofia, Bulgaria
    View
  • Aqru
    Coo & Md
    Aqru Aug 2022 - Present
    Sofia, Bulgaria
    View
  • Crypto.Com
    Svp, Customer Success & Managing Director, Bulgaria
    Crypto.Com Jun 2018 - Sep 2021
    Sofia, Bulgaria
    View
  • Paysafe Group
    Director Of Customer Service
    Paysafe Group Sep 2015 - May 2018
    View
  • Skrill
    Head Of Servicing
    Skrill Apr 2015 - Sep 2015
    • Direct responsibility for all service operations teams including consumer, merchant and VIP.• Overseeing constant improvement in the capability of all team members, processes, systems and services.• Implementation of cloud-based solutions that support a range of inbound and outbound contact services.• Managing cost per contact and budgetary requirements by effectively aligning resources and continually driving cost savings and efficiency improvement opportunities.• Key driver in creating global quality and customer satisfaction programmes, measured internally and externally by CSAT&NPS scores.
    View
  • Skrill
    Customer Service Manager
    Skrill Aug 2010 - Apr 2015
    View
  • Skrill
    Complaints Management
    Skrill May 2008 - Aug 2010
    View
  • Moneybookers Ltd
    Team Leader
    Moneybookers Ltd Apr 2007 - Aug 2010
    View
  • Customer Care Bulgaria
    Customer Service/Group Leader
    Customer Care Bulgaria Jun 2004 - Dec 2005

Kamelia Gankova Skills

Management Crm Training Team Management Customer Satisfaction Leadership Customer Service Team Leadership Payments Credit Cards Coaching Salesforce.com Teamwork E Commerce Corporate Communications Quality Assurance Call Centers Complaint Management Human Resources Mentoring Payment Card Processing Coaching Staff Performance Management Account Management Business Development Leadership Mentoring Time Management Business Analysis Payment Systems Product Management Project Management Online Gaming Customer Retention Relationship Management Business Strategy Negotiation Fraud Process Improvement Change Management Sales Customer Acquisition Government Liaison Call Center Recruiting Team Building Operations Management Employee Relations New Business Development Customer Experience Project Planning

Kamelia Gankova Education Details

Frequently Asked Questions about Kamelia Gankova

What company does Kamelia Gankova work for?

Kamelia Gankova works for Aqru

What is Kamelia Gankova's role at the current company?

Kamelia Gankova's current role is COO and MD.

What is Kamelia Gankova's email address?

Kamelia Gankova's email address is ka****@****afe.com

What is Kamelia Gankova's direct phone number?

Kamelia Gankova's direct phone number is +151429*****

What schools did Kamelia Gankova attend?

Kamelia Gankova attended Sofia University St. Kliment Ohridski, Fls Ekzarh Iosif I.

What are some of Kamelia Gankova's interests?

Kamelia Gankova has interest in Management, Cs Efficiency, Customer Satisfaction, Cs Metrics, Quality Assurance Within Cs.

What skills is Kamelia Gankova known for?

Kamelia Gankova has skills like Management, Crm, Training, Team Management, Customer Satisfaction, Leadership, Customer Service, Team Leadership, Payments, Credit Cards, Coaching, Salesforce.com.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.