With over 8 years of experience as a Business Process & Operational Excellence Manager at Orange Business, I am passionate about driving operational excellence, enhancing agility, and achieving cost reduction for the company. I hold certifications in Scrum Product Owner (CSPO) and PRINCE2, demonstrating my expertise in agile and project management methodologies.As a leader in transformative change, I proactively assess existing business processes and implement guidelines, standard operating procedures, and training materials to ensure consistent execution and adherence to best practices. I leverage my analytical skills and knowledge of key metrics to provide insights and recommendations for process improvement. I also collaborate with cross-functional teams to conduct workshops, training sessions, and working groups, fostering a culture of continuous improvement among team members.