Kameron M. Email & Phone Number

Dallas, TX, US

Madrid, ES

Munich, Bavaria, DE

• Responsible for leading the Account Management and Business Development team. Account Managers are responsible for the retention and growth of our existing accounts. Development of these existing accounts is a critical.
• Proven track record of building successful client relationships, excellent communication skills, strategic thinking, problem solving skills and excellent negotiation skills.
• Responsible for building strong client relationships and presenting our new features and products to customers.
• Build partnerships by taking a consultative approach to help individuals drive revenue and increase performance throughout the US.
• Drive new business opportunities to achieve targets contributing positively to revenue metrics

Munich, Bavaria, DE

• Facing and solving new challenges every day. Responsible for building strong client relationships and presenting our new features and products to customers. Innovative with a proven track record of building successful.
• Oversee and lead Account Management team in Americas
• Building and maintain relationships with key accounts on a global scale and discussing TrustYou’s products in relation to the needs of the client’s organization.
• Build partnerships by taking a consultative approach to help individuals drive revenue and increase performance throughout the US.

Dallas, TX, US

• Drive business growth, profitability, and increase market share from existing and potential customers by implementing best and solid sales management practices. Respond to sales inquiries from potential customers.
• Provide detailed tracking and status information for each sales opportunity in CRM (Salesforce) and other management reports.
• Established a competitive advantage that displaced entrenched competitors and stimulated sales through innovative solutions that helped increase market share and drive business growth.
• Met and exceeded quarterly sales revenue targets by developing a territory-specific growth plan and performing to plan.

Dallas, TX, US

• Pioneered, managed, and continuously enhance the delivery of a seamless and joyful customer experience journey across all Onyx touchpoints. Developed strong knowledge of the portfolio of products, value to clients, and.
• Built and managed education and training sessions with the clients to increase loyalty and client satisfaction.
• Implemented KPI’s both within client environments and internal, which helped improved retention, customer satisfaction, and account growth/expansion. Achieved 97% customer retention rate.
• Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
• Contribute to creating improved processes and quality control for the client portfolio.

Houston, TX, US

• Developed and improved the capabilities of customer success for this agency. Oversaw a geographic territory consisting of multiple key accounts and over 150 individual clients. Coordinated the involvement of company.
• Fostered strong customer relationships for major accounts to gain strategic positioning with decision-makers, retain existing revenue, and obtain additional business.
• Named Employee of Quarter Four 2017 for exceptional client services.
• Consistently involved in the pricing and negotiation of large service contracts, revising the language and negotiation, and ensure that the terms are not one-sided but mutually agreeable.
• Championed effort in achieving a 100% retention and renewal rate by consistently delivering high customer satisfaction.

Houston, Texas, US

• Provided thought leadership and directly involved in delivering uniquely intuitive service with compassion and intelligence, making each guest experience truly exceptional. Oversaw the operations and financial.
• Developed and implemented corrective actions for profit and loss statement critiques, annual budgeting, and guest follow up.
• Consistently and effectively enhanced and expanded ADR and RevPar. Maintained successful revenue flow in excess of 55% each month.
• Assumed the role of a change agent, aiding in the transition to new company policies and procedures promptly while reducing employee resistance and increasing level of acceptance.
• Implemented standard operating procedures for guest grievance resolution to increase overall guest satisfaction.