Kameron M. Email & Phone Number

Dallas, Tx, Us

Madrid, Es

Munich, Bavaria, De

Responsible for leading the Account Management and Business Development team. Account Managers are responsible for the retention and growth of our existing accounts. Development of these existing accounts is a critical part of our overall growth strategy, with revenue expansion and business growth being a key measure of success. Develop and implement a specialized, long term Business Development strategy that aligns with our culture but speaks to the extensive hospitality expertise and design talents of the individuals leading our hospitality group. Reporting into the VP and SVP of Operations and Business Development. • Proven track record of building successful client relationships, excellent communication skills, strategic thinking, problem solving skills and excellent negotiation skills.• Responsible for building strong client relationships and presenting our new features and products to customers.• Build partnerships by taking a consultative approach to help individuals drive revenue and increase performance throughout the US.• Drive new business opportunities to achieve targets contributing positively to revenue metrics

Munich, Bavaria, De

Facing and solving new challenges every day. Responsible for building strong client relationships and presenting our new features and products to customers. Innovative with a proven track record of building successful client relationships, excellent communication skills, strategic thinking, problem solving skills and excellent negotiation skills.• Oversee and lead Account Management team in Americas • Building and maintain relationships with key accounts on a global scale and discussing TrustYou’s products in relation to the needs of the client’s organization. • Build partnerships by taking a consultative approach to help individuals drive revenue and increase performance throughout the US.

Dallas, Tx, Us

Drive business growth, profitability, and increase market share from existing and potential customers by implementing best and solid sales management practices. Respond to sales inquiries from potential customers seeking Onyx’s services. Develop sales plans and strategies to meet and exceed established revenue goals Partner with operations to ensure optimal transition to full-service delivery.• Provide detailed tracking and status information for each sales opportunity in CRM (Salesforce) and other management reports.• Established a competitive advantage that displaced entrenched competitors and stimulated sales through innovative solutions that helped increase market share and drive business growth. • Met and exceeded quarterly sales revenue targets by developing a territory-specific growth plan and performing to plan.

Dallas, Tx, Us

Pioneered, managed, and continuously enhance the delivery of a seamless and joyful customer experience journey across all Onyx touchpoints. Developed strong knowledge of the portfolio of products, value to clients, and contractual constructs while providing oversight, ensuring operational excellence and a high level of service quality. Monitored trends for a client account on a weekly, monthly, and yearly basis, raise potential issues and suggest solutions both internally and externally with clients.• Built and managed education and training sessions with the clients to increase loyalty and client satisfaction.• Implemented KPI’s both within client environments and internal, which helped improved retention, customer satisfaction, and account growth/expansion. Achieved 97% customer retention rate.• Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.• Contribute to creating improved processes and quality control for the client portfolio.

Houston, Tx, Us

Developed and improved the capabilities of customer success for this agency. Oversaw a geographic territory consisting of multiple key accounts and over 150 individual clients. Coordinated the involvement of company personnel and management resources to meet customer expectations and account performance objectives by taking a proactive approach in attacking any performance issues. • Fostered strong customer relationships for major accounts to gain strategic positioning with decision-makers, retain existing revenue, and obtain additional business.• Named Employee of Quarter Four 2017 for exceptional client services.• Consistently involved in the pricing and negotiation of large service contracts, revising the language and negotiation, and ensure that the terms are not one-sided but mutually agreeable.• Championed effort in achieving a 100% retention and renewal rate by consistently delivering high customer satisfaction.

Houston, Texas, Us

Provided thought leadership and directly involved in delivering uniquely intuitive service with compassion and intelligence, making each guest experience truly exceptional. Oversaw the operations and financial performance of the guest rooms, food and beverage, retail, and banquet departments to ensure associate and guest satisfaction and maximize revenue.• Developed and implemented corrective actions for profit and loss statement critiques, annual budgeting, and guest follow up.• Consistently and effectively enhanced and expanded ADR and RevPar. Maintained successful revenue flow in excess of 55% each month.• Assumed the role of a change agent, aiding in the transition to new company policies and procedures promptly while reducing employee resistance and increasing level of acceptance. • Implemented standard operating procedures for guest grievance resolution to increase overall guest satisfaction.