Kamrul H. Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

* Contracted to ATO account as ESM Problem Practice Manager *General:- Promote a culture of improvement and automation across the ATO's IT landscape.- Manage the risk controls and compliance to Service Management practices across the respective groups, including internal and external partners.- Identify and manage risks, issues, assumptions and dependencies for the service management portfolio.- Understand and provide guidance on the business strategy and align process and policy to support.- Build and maintain relationships with ATO's Internal & External IT Service provider teams to support and embed Service Management practices.- Provide leadership, experience, coaching and training across the ATO's IT environment.Process Improvement:- Continuously review and refine problem management processes to improve efficiency and effectiveness.- Identify opportunities for automation and tool enhancements to streamline problem resolution workflows.- Collaborate with cross-functional teams to implement best practices and standards for problem management.Problem Management:- Manage the problem management process, including facilitating root cause analysis, investigation, and implementation of permanent fixes.- Analyse incident trends to identify underlying problems and implement proactive measures to prevent recurring incidents.- Collaborate with technical teams to prioritise and implement problem resolutions based on business impact and risk.

Brisbane, Queensland, Australia

Brisbane

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane City, Queensland, Australia

Brisbane, Australia