Kamiar Akrami Email & Phone Number

New York, New York, United States

Vienna, Virginia, United States

In my role as Sr. Systems Consultant at RightStar Systems I leveraged best practices while providing consulting services for the Information Technology IT management branches of companies in the banking, and healthcare industries, and large government agencies. I performed business analysis resulting in increased business productivity against multiple benchmarks and service levels via implementation of enterprise computer software. I'm a hands-on problem solver with the ability to work independently to perform an array of business administration tasks such as documenting requirements, creating training presentations, providing technical assistance, generating reports, analyzing data, and visualizing data, and evaluating trends using Microsoft Excel, Visio, SQL Server Management Studio, and other BI tools with high-level accuracy.The following are highlights of the value I brought to Institute for RightStar Systems:☛ Reduced service desk response time by over 50% through strategic implementation and execution of best-practices.☛ Increased working efficiency of employees by delivering highly professional software training.☛ Received appreciation from top management by earning customers’ trust and maintaining no complaints rate in six years. ☛ Minimized software latency by more than 70% while facilitating business process improvements for multiple clients.

Edison, New Jersey, United States

Throughout my career as Chief Technology Officer, I played a key role in developing a successful Service Desk software consulting business by providing software services in the Healthcare, Banking, and Real Estate industries through devising and executing comprehensive SOWs (statements of work).The following are highlights of the value I brought to SP Automation:☛ Played an integral role in developing a successful consulting business offering high-level Service Desk software execution in a professional manner.☛ Resolved multiple clients’ problems backlog by 100%. ☛ Upgraded one clients' database and migrated 100% of their legacy data while re-aligning their existing workflows to best fit their personnel and processes.

New York City Metropolitan Area

During my career as Sr. Product Manager / Sr. R&D Project Manager at BMC Software I devised and implemented product roadmap while managing all tasks throughout the BMC FootPrints product development life cycle. I facilitated team collaboration and strong interpersonal skills while implementing both waterfall and agile product development practices, leading, and managing projects delivering major and minor software updates in a timely and efficient manner. I managed all aspects of the BMC FootPrints software release roadmap. Generated use cases, user profiles, prepared user stories, and established business requirements documents for redesigning customer experiences by performing detailed ethnographic client analysis. I worked with outside vendors and utilized an innovative 'Design Studio' prototype approach to UI/UX product re-design.The following are highlights of the value I brought to BMC Software:☛ Earned customers’ satisfaction and loyalty by amending product features and strengthening product vision according to clients’ demands and needs.☛ Leveraged influence, interpersonal skills, leadership skills, vendor sourcing and technical expertise along with managing a team of designers and engineers while creating the reporting and data analysis module for BMC FootPrints (based on the Pentaho BI Suite).☛ Displayed project management skills guiding and collaborating with a cross-functional team of engineers engaged in web design to enhance the user experience and software functionality.☛ Responsible for multiple tasks, such as sprint planning and sequencing, backlog refinement, writing requirements documents, teaching user training, and coordinating curriculum and lab development.☛ Utilized analytical skills to gain a 50% net reduction in software patches by analyzing data from customer feedback and successfully launching product service packs on a regular monthly schedule.

Tampa, Florida, United States

During my time as QA Manager with Numara Software I was responsible for all aspects of software quality and readiness for launch. I developed product quality standards and leadership skills while recruiting, hiring, and coaching a team of QA engineers.Some highlights of the value I brought to Numara Software:☛ Hired and managed a team of engineers responsible for ensuring acceptable levels of quality.☛ Reduced the number and frequency of post-release software patches to 30% of former levels.☛ Created a triage process to address post-release quality improvements.

Edison, Nj

In my time at UniPress Software I utilized time management skills in a fast-paced environment to deliver many business functions. The role of Product Engineer required spitting time between performing QA testing, and Pre and Post Sales support activities including software administration training and pre-sales presentations.Some highlights of the value I brought to UniPress Software:☛ Conducted Pre-sales product demonstrations to further sales engagement.☛ Developed and delivered software administration training presentations. ☛ Created functional design documents, technical specifications, and other technical documentation.☛ Developing scripts to populate QA databases with sample data for verification of product quality.☛ Performed detail-oriented quality control functions (UAT, functionality testing, usability testing). ☛ Developed customer facing presentation skills delivering product walkthroughs to key business stakeholders

Master'S Degree, Marketing Research Insights And Analytics, Supply Chain Mgmt., 3.9

Six Sigma White-Belt Project

Bachelor'S Degree, Psychology/Computer Science

Education record

Education record