Kailey Micelotta Email & Phone Number

Springfield, Ma, Us

Springfield, Massachusetts Metropolitan Area

Life Service Center Coaching ConsultantCreates individualized growth and development plans to improve overall QA performance Provides trend analysis to managementMentor Program LeadLeads program communications Reviews data to identify top performing talent Facilitates top performing CSR onboarding

Perform quality audits for consistency, customer service and state/federal guidelines.Leader of training initiative for tenured mentors.

Springfield, Massachusetts

Springfield, Massachusetts

Class size: 25 6 week training program. Facilitator, mentor and lesson planning

Holyoke, Massachusetts

Marlborough, Ma

Business Strategy• Executes the business strategy for the store.• Supports the team to achieve overall store earnings by driving top line sales while managing controllable contribution.Customer Engagement• Acts as the leader on duty regularly and consistently models the brand service standard and sub-brand selling behaviors.• Analyzes and utilizes Leader on Duty Tracking Sheet to optimize each hour of business.• Drives brand loyalty by representing an exceptional customer store experience by assessing interactions on the sales floor and in the fitting room.• Monitors and drives sales performance and related key performance indicators on a daily, weekly and monthly basis.• Motivates and inspires the team through focused and actionable sales rallies.Daily Operations• Ensures optimal sales floor coverage by reviewing Personnel Management and Forecast Edit and Budget Adjustment form and taking into account sales per hour, units per transaction, average transaction and conversion trends using hourly reads to maximize business opportunities.• Enforces adherence to all corporate policies (e.g., Employee Appearance Guidelines, Return Policy, Safety, Loss Prevention, Store Compliance Audit etc.) as directed by policy and procedure.Talent Development• Provides on-the-job-training to all employees on company initiatives and standards to ensure that everyone fully understands company direction.• Creates and implements training and development plans for sales associates.• Provides store team with in-the-moment coaching on the sales floor; rewarding good behavior and redirecting when needed in order to drive employee engagement.Talent Management• Communicates feedback to sales associates regarding performance.• Supports the annual review process for sales associates.CORE COMPETENCIES• Customer Focus• Building Effective Teams• Directing Others• Drive for Results• Motivating Others• Priority Setting

Supervises merchandise handling process. Provides on-the-job training for and supervises the daily activities of all Brand Experience Associates. Maintains an organized stockroom. Oversees replenishment process and provides the leadership team with feedback regarding staff performance. Providing our customers with an optimal shopping experience is our #1 priority. We work as a team, and team members are expected to perform a variety of cross-functional tasks as assigned by the leader on duty or as needed to ensure overall customer satisfaction.

Millbury, Ma

Stays current on goals and priorities as it relates to the selling floor.Offers suggestions to the leadership team to improve daily sales trends.Sets the example by role modeling great customer service.Ensures that associates are upholding service standards. Suggests a GapCard to every customer, informing them of the benefits.Handles complex customer situations in compliance with policy and procedures; escalates issues as appropriate.Treats all customers with respect consistently and contributes to a positive work environment. Assists LOD with employee staffing and provides feedback on store associates' performance.Monitors floor coverage and zoning for the day.Coordinates cashier and store associates breaks, lunches and shift changes.Logs time and attendance infractions (sick/late/no show); assists the LOD with on-call shifts.Checks employees with personal property in and out of the store in compliance with policy and procedure.Assists the LOD in on-the-floor training.Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of BusinessConduct.Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline.Responsible for front-of-house receiving and assisting vendors.Maintains the LOD tracking sheet.Ensures high standards of organization and cleanliness on sales floor.Reports to Customer Experience Manager or Lead.Interfaces with DM and RD. Collaborates effectively across teams.

Fashion Retail And Design, Merchandising

Activities and Societies: Minor; Communication ArtsFashion Design and Retailing Concentration in Merchandising. Minored In Communication.

High School Diploma