Kailey Micelotta
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Kailey Micelotta Email & Phone Number

Quality Assurance Consultant at MassMutual
Location: Springfield, Massachusetts Metropolitan Area, United States 12 work roles 2 schools
1 work email found @massmutual.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email k****@massmutual.com
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Current company
Role
Quality Assurance Consultant
Location
Springfield, Massachusetts Metropolitan Area, United States
Company size

Who is Kailey Micelotta? Overview

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Quick answer

Kailey Micelotta is listed as Quality Assurance Consultant at MassMutual, a company with 7732 employees, based in Springfield, Massachusetts Metropolitan Area, United States. AeroLeads shows a work email signal at massmutual.com and a matched LinkedIn profile for Kailey Micelotta.

Kailey Micelotta previously worked as Quality Specialist- Expert at Massmutual and Interim Business Consultant at Massmutual. Kailey Micelotta holds Fashion Retail And Design, Merchandising from Framingham State College.

Company email context

Email format at MassMutual

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{first_initial}{last}@massmutual.com
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AeroLeads found 1 current-domain work email signal for Kailey Micelotta. Compare company email patterns before reaching out.

Profile bio

About Kailey Micelotta

Kailey Micelotta is a Quality Assurance Consultant at MassMutual. She possess expertise in employee training, training, leadership, cross functional team leadership, sales and 22 more skills.

Listed skills include Employee Training, Training, Leadership, Cross Functional Team Leadership, and 23 others.

Current workplace

Kailey Micelotta's current company

Company context helps verify the profile and gives searchers a useful next step.

MassMutual
Massmutual
Quality Assurance Consultant
springfield, massachusetts, united states
Website
Employees
7732
AeroLeads page
12 roles

Kailey Micelotta work experience

A career timeline built from the work history available for this profile.

Quality Assurance Consultant

Current

Springfield, Massachusetts Metropolitan Area

Life Service Center Coaching ConsultantCreates individualized growth and development plans to improve overall QA performance Provides trend analysis to managementMentor Program LeadLeads program communications Reviews data to identify top performing talent Facilitates top performing CSR onboarding

May 2022 - Present

Quality Specialist- Expert

Perform quality audits for consistency, customer service and state/federal guidelines.Leader of training initiative for tenured mentors.

Sep 2019 - May 2022

Interim Business Consultant

Mar 2020 - Jul 2020

Quality Assurance Specialist

Springfield, Massachusetts

Mar 2018 - Sep 2019

Customer Care Advocate

Nov 2015 - Mar 2018

Client Services Training Specialist

Springfield, Massachusetts

Class size: 25 6 week training program. Facilitator, mentor and lesson planning

Aug 2017 - Oct 2017

Sales Associate

Holyoke, Massachusetts

Sep 2016 - Jan 2019

Assistant Manager: Customer Experience

Marlborough, MA

  • Business Strategy
  • Executes the business strategy for the store.
  • Supports the team to achieve overall store earnings by driving top line sales while managing controllable contribution.Customer Engagement
  • Acts as the leader on duty regularly and consistently models the brand service standard and sub-brand selling behaviors.
  • Analyzes and utilizes Leader on Duty Tracking Sheet to optimize each hour of business.
  • Drives brand loyalty by representing an exceptional customer store experience by assessing interactions on the sales floor and in the fitting room.
Sep 2013 - Dec 2014

Lead Merchant

Supervises merchandise handling process. Provides on-the-job training for and supervises the daily activities of all Brand Experience Associates. Maintains an organized stockroom. Oversees replenishment process and provides the leadership team with feedback regarding staff performance. Providing our customers with an optimal shopping experience is our #1.

Jan 2013 - Sep 2013

Customer Experience Expert

Millbury, MA

Stays current on goals and priorities as it relates to the selling floor.Offers suggestions to the leadership team to improve daily sales trends.Sets the example by role modeling great customer service.Ensures that associates are upholding service standards. Suggests a GapCard to every customer, informing them of the benefits.Handles complex customer.

Jun 2012 - Jan 2013
Team & coworkers

Colleagues at MassMutual

Other employees you can reach at massmutual.com. View company contacts for 7732 employees →

2 education records

Kailey Micelotta education

Fashion Retail And Design, Merchandising

Activities and Societies: Minor; Communication ArtsFashion Design and Retailing Concentration in Merchandising. Minored In Communication.

High School Diploma

Belchertown High School
FAQ

Frequently asked questions about Kailey Micelotta

Quick answers generated from the profile data available on this page.

What company does Kailey Micelotta work for?

Kailey Micelotta works for MassMutual.

What is Kailey Micelotta's role at MassMutual?

Kailey Micelotta is listed as Quality Assurance Consultant at MassMutual.

What is Kailey Micelotta's email address?

AeroLeads has found 1 work email signal at @massmutual.com for Kailey Micelotta at MassMutual.

Where is Kailey Micelotta based?

Kailey Micelotta is based in Springfield, Massachusetts Metropolitan Area, United States while working with MassMutual.

What companies has Kailey Micelotta worked for?

Kailey Micelotta has worked for Massmutual, Commonwealth Of Massachusetts, Gap Inc., and Citizens Bank.

Who are Kailey Micelotta's colleagues at MassMutual?

Kailey Micelotta's colleagues at MassMutual include Jen Dickson, Brenda Sullivan, Wonhong Lee, Brian R., and Jeffrey Levesque.

How can I contact Kailey Micelotta?

You can use AeroLeads to view verified contact signals for Kailey Micelotta at MassMutual, including work email, phone, and LinkedIn data when available.

What schools did Kailey Micelotta attend?

Kailey Micelotta holds Fashion Retail And Design, Merchandising from Framingham State College.

What skills is Kailey Micelotta known for?

Kailey Micelotta is listed with skills including Employee Training, Training, Leadership, Cross Functional Team Leadership, Sales, Customer Satisfaction, Public Relations, and Social Media Marketing.

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