Technical Support Engineer
• Managed key customer accounts, overseeing inspection records, 8D quality reports, and resolution of NCRs.• Compiled detailed technical, National Incident, and warranty reports, including root cause analysis and improvement recommendations.• Led engineering change management, including clause-by-clause reviews of specifications and updates.• Conducted reverse engineering of wheelset components and produced FAIR reports to validate materials and dimensions.• Led compliance audits for components (wheelsets, gearboxes, bearings) ensuring adherence to specifications and standards.• Conducted depot visits to assess in-service conditions and evaluated paint quality and defects.• Addressed technical queries from customers, suppliers, and internal teams regarding wheelsets, gearboxes, and bearings.• Supported quality accreditation audits (ISO 9001, RISAS, IRIS) and represented the engineering department in external audits.• Produced detailed technical drawings in SolidWorks following BS8888 standards.• Developed and implemented quality plans, inspection test plans, and FMECAs for new parts.• Managed BOMs for critical components using ERP systems like Epicor and SAP.• Conducted final inspections and supported the inspection process for quality issues.• Performed root cause failure analysis on axial bearings, compiling findings into detailed reports.