Kamil Kaminski Email & Phone Number

Alexandria, VA, US

*** DVS Contract ***

Stockholm, Stockholm, SE

Doral, FL, US

• Managing 10+ Service Desk Support Technicians that are supporting approx 500+ users at the Monat Globally (USA, CA, UK, Ireland, Poland, Australia, Lithuania, Spain)
• Service Desk Plus reporting, process improvements, trend analysis, deep dives, abnormalities reporting, daily support for respective teams.
• Managing Change Management / Change Enablement Process
• Real-Time Ticket monitoring
• Daily, Weekly and Monthly Reporting
• Led and implemented Service Desk Plus Zoho Analytics/Dashboards project for all the IT Operation Teams, Team Leads and Management with a customized view for each of the groups to streamline the support processes and.

Rockville, MD, US

• LCG INC Contract***
• Managing 16+ Desktop Support Team that is supporting approx 1500+ users at theHRSA building and remote Offices
• ServiceNow reporting, process improvements, trend analysis, deep dives,abnormalities reporting, daily support for respective teams.
• Real-Time Ticket monitoring
• Daily, Weekly and Monthly Reporting
• Led and implemented ServiceNow Dashboards project for all the IT OperationTeams, Team Leads and Management with a customized view for each of thegroups to streamline the support processes and Increase productivity.

Alexandria, VA, US

• NTT DATA Contract***
• Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
• Monitoring queues to ensure SLAs are maintained.
• Assigning the tickets which are out of scope to Service Desk/Other Teams
• Perform aging analysis and audits
• Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved

New York City, US

* Supporting approx. 10,000 users globally* Asset and software license management* Managing managers* Managing 22 techsOverlooking and managing the following teams:* ServiceDesk* Desktop support* Software licensing* TechKnowBar (aka Apple Genius Bar) * GSA team - Global System Administrators* Global user provisioning * NOC Team - Network Operations Center.

New York City, US

• Managing Team of 15 IT Support Technicians across Europe, Discovery and 3rd Party vendor techs.*Supported 2500 corporate employees within Europe (+Paris, London, Nordics)Projects:
• Techknowbar and Techknowbar mini Europe implementation

New York City, US

• Managing Team of 15 IT Support Technicians across Europe, Discovery and 3rd Partyvendor techs.
• Supported 2500 corporate employees within Europe (+Paris, London, Nordics)Projects (in this and previous role below due to limited number of chars in Linkedin)1. Office Move in Warsaw for approx. 100 users.2. Munich.

New York City, US

• Managing Team of 10 IT Support Technicians across Europe, Discovery and 3rd Partyvendor techs.
• Supported 800 corporate employees within Europe with Mac & PC problems (Remotely &Hands-on)
• Worked daily within an ITIL environment with the aid of Discovery’s advanced ticketing system
• Handled forecasting, budgeting and daily purchasing of PC and Mac specific hardware and various Software for all departments
• Maintaining customer satisfaction
• Adherence to IT Global SLAs in all tasks

New York City, US

• Managing a team of 7 people across European region.
• Provides 2nd level technical support for IT hardware and software (PC & MAC)
• Exercises empowerment and judgment within defined procedures and practices to determine appropriate action.
• Oversee day-to-day operations of Desktop Operations/Services
• Provides updates in Remedy to assist in management of hardware inventory to ensure asset control, proper deployment and maintenance.
• Provide leadership of Desktop Technical Support Specialist (in-house) to include staff meetings, ticket distribution, is the POC for technical questions for team members, provides training, and maintains work schedules.

New York City, US

• Providing 2nd line support for IT (PC & MAC) systems issues – across European regions
• Defining & documenting support procedures.
• Build & deploy new end user desktops and laptops.
• Configuring and deploying blackberry and mobile devices.
• Assist users in supporting and configuring telephony.
• Maintain printing / faxing & scanning services.

Taipei, Taipei, TW

• Technical support specialistAbout the company:Connect was a sole distributor of AGNeovo monitors on the Polish market as well as official service and official repair center for monitors and Microtek scanners. The.
• Tools used: email, MS Office Package
• Communication with technical support in the Netherlands, Germany, Taiwan, China.
• Negotiating service agreement conditions.
• Preparation and maintain training and presentations of company products.
• Manual translation

Warszawa, Mazowieckie, PL

• Back Office Support, Department of voice services, and Region of technical support of Business customers / Operators section practiceAbout the company:Orange S.A., formerly France Télécom S.A., is a French.
• Tools (programs used) Remedy Arctus – utility to discover any line damage, People Soft – customer service CRM software.
• Identifying of fault: POTS, ISDN, PCM, Neostrada TP(internet over ADSL), SDI, IP VPN, Frame Relay.
• Coordination and oversight of the operation of technical service TP S.A.
• Technical support - 2nd line support for customers – most of the services had an SLA certificate.
• A month practice in Operators section: Identifying of fault on interconnections between TP S.A. and local and foreign operators (GTS, Tele2, Czech Telecom, France Telecom, etc.)

Warszawa, Mazowieckie, PL

• T-MobileCustomers Service supportAbout the company:T-Mobile International AG is a holding company for Deutsche Telekom AG's various mobile communications subsidiaries outside Germany. Based in Bonn, Germany, its.
• Tools: BSCS and BCSC based software.
• Customer care service.
• Identifying of fault in services provided by ERA(mobile network operator).
• Configuration and technical support of customer devices: mobile phones, blackberry, laptops, pc desktops, Bluetooth devices, PDA's, application configuration – email, FTP, etc.
• Selling of company products (services, mobile phones)

Warszawa, Mazowieckie, PL

Technical Support ConsultantAbout the company:Contact Center since 1999, provides services to a still growing number of clients, maintaining the highest standards of quality and service. Through innovative activities and the development of the product range is constantly adapting to the rapidly changing trends in the market and above all expectations and.