- Performed 20+ functional tests of the organization's IT systems, 5 pilot operations, and 5 integration tests between the organization's IT systems and customers' IT systems.- Defined and tracked incident management KPIs. As a result, it allowed us to reduce the resolution of incident mean time by 10%.- Developed an algorithm for generating reports that allowed to save up to 70% of the time for their creation and speed up the process of providing data.- Implemented a documentation… Show more - Performed 20+ functional tests of the organization's IT systems, 5 pilot operations, and 5 integration tests between the organization's IT systems and customers' IT systems.- Defined and tracked incident management KPIs. As a result, it allowed us to reduce the resolution of incident mean time by 10%.- Developed an algorithm for generating reports that allowed to save up to 70% of the time for their creation and speed up the process of providing data.- Implemented a documentation system containing a detailed report on the implemented functionality of the product over the past 2 years.- Prescribed instructions and scripts that allowed to reduce the workload of key employees, as well as to reduce the threshold for new employees to enter the project.- Performed acceptance and manual testing of the software functionality based on the test documentation.- Active cooperation with the development team (project managers, analysts and developers).- Conducted onboarding of new employees, and trained employees from other departments to deal with specialized software. Show less

- Established integration cooperation with the institutions of the Bank of Russia and credit institutions (Gazprombank, Sberbank, VTB).- Performed system tests of receiving and sending financial messages (SWIFT alternative).- Carried out the centralized correction of background information of 100,000+ bank account records in software from 86 divisions of the organization.- Participated in joining three organizations for integration cooperation and reconciliation of the requirements… Show more - Established integration cooperation with the institutions of the Bank of Russia and credit institutions (Gazprombank, Sberbank, VTB).- Performed system tests of receiving and sending financial messages (SWIFT alternative).- Carried out the centralized correction of background information of 100,000+ bank account records in software from 86 divisions of the organization.- Participated in joining three organizations for integration cooperation and reconciliation of the requirements for the formats of collaboration.- Engaged in testing new versions of remote banking software. Show less