- Managing relationships with all the stakeholders (Gdynia, London, Penang and South Africa)- Maintain positive relationships with clients (Financial Institutions and their clients) through relevant and regular interaction- Establish and manage specific client relationships (key communications and interactions)- Coaching Team members’ to improve their knowledge or develop their skillsProviding a point of escalation, as well as support and resolution for the Team:- Assist… Show more - Managing relationships with all the stakeholders (Gdynia, London, Penang and South Africa)- Maintain positive relationships with clients (Financial Institutions and their clients) through relevant and regular interaction- Establish and manage specific client relationships (key communications and interactions)- Coaching Team members’ to improve their knowledge or develop their skillsProviding a point of escalation, as well as support and resolution for the Team:- Assist Team members with more difficult and complex queries and challenges- Liaise with relevant stakeholders e.g. the Case Management Lead, Client Liaison Manager or the Policy Management Team to facilitate resolution- Provide short- and long-term solutions in line with business goals.Reporting to the Financial Crime Officer, responsibilities include;- Ensure relevant SLAs and other targets are being met (for specific clients)- Control risks (for specific clients) associated with volume throughout (“end to end” process)- Verifying KYC data and collecting relevant information in line with regulators requirement, QC check, SME advises- To engage with specific clients and on behalf of colleagues to resolve any outstanding issues around e.g. due diligence, outstanding documentation, volume forecasts etc.- Actively seek out and escalate opportunities for improvement of processes and procedures – solely Show less

- Onboarding client types - SPV, GFO, IB, CCS, AIS- Verifying KYC data and collecting relevant information in line with regulators requirement (SEC and US Patriot Act, FCA, SEDAR)- Correctly performing background checks and negative news searches (using Cosima and RDC GRID application)- Actively seek out and escalate opportunities for improvement of processes and procedures – solely responsible for controlling and monitoring all potential issues appear in DataPortal- Identifying… Show more - Onboarding client types - SPV, GFO, IB, CCS, AIS- Verifying KYC data and collecting relevant information in line with regulators requirement (SEC and US Patriot Act, FCA, SEDAR)- Correctly performing background checks and negative news searches (using Cosima and RDC GRID application)- Actively seek out and escalate opportunities for improvement of processes and procedures – solely responsible for controlling and monitoring all potential issues appear in DataPortal- Identifying red flag situations and escalating in line with policy and procedures- Classifying clients from a risk and regulatory perspective- Ensuring appropriate and confidential handling / sharing of sensitive information- Contributing ideas and participating in efforts to further improve and streamline the process- Establish and maintain good relationships with Onshore Team (London, New York, Stamford, Nashville, Singapore), Wealth Management and other areas within the Bank Show less

- Acquiring new customers- Continuously develop relationships with a portfolio of clients - Full service retail customer - Providing a comprehensive financial investment service - Consulting in the field of credit and investment products - Ensuring that client’s portfolio of investments meet legal and regulatory requirements through effective co-ordination with Risk and Compliance departments - Share expertise, mentor and coach less-experienced Customer Advisors- Act… Show more - Acquiring new customers- Continuously develop relationships with a portfolio of clients - Full service retail customer - Providing a comprehensive financial investment service - Consulting in the field of credit and investment products - Ensuring that client’s portfolio of investments meet legal and regulatory requirements through effective co-ordination with Risk and Compliance departments - Share expertise, mentor and coach less-experienced Customer Advisors- Act as a personal Wealth Manager; draw up a comprehensive asset strategy which reflects the dynamics between personal and business assets- Preparation of loan and investment products for "professional services" Show less

- Implementation of the operational tasks assigned sales plan (mortgages, cash, savings products and investment)- Preparation of loan agreements- Collect appropriate documentation to set up new accounts- Support for an assigned portfolio of customers and attracting new customers- Prevention of money laundering - control and monitoring of clients with a higher risk- Educate clients on account services and capabilities (e.g., how to read statements/confirms, how to use Online… Show more - Implementation of the operational tasks assigned sales plan (mortgages, cash, savings products and investment)- Preparation of loan agreements- Collect appropriate documentation to set up new accounts- Support for an assigned portfolio of customers and attracting new customers- Prevention of money laundering - control and monitoring of clients with a higher risk- Educate clients on account services and capabilities (e.g., how to read statements/confirms, how to use Online Services, paperless options, RMA cards, etc.)- Provide team with up to date calendar including daily, weekly, and monthly activities- Lectures in the field of the financial market in secondary schools- Leverage various communication channels to keep in touch with clients (e.g., send out birthday cards, e-mail research newsletters)- Process account service requests and ensure appropriate documentation Show less