Customer Service Quality Assurance and Training- ensuring the best quality of service by analyzing employee performance on service tickets.- ensuring the highest SLA performance.- analyzing the current level of customer service and ensuring the KPI are met.- preparing employee performance reviews, and providing coaching/training sessions.- organizing and leading training sessions with new and current employees of the company.- managing the Customer Support Team in the times of absence of the Head of Customer Support.

- providing extensive customer IT support by repairing issues relating to their sites compatibility with the server environment. - maintaining Linux based server systems, analyzing server parameters, and reacting to performance fluctuations. - aiding the customer in solving their Content Management System related issues specifically WordPress Joomla, Presta Shop, Drupal, OctoberCMS, and others. This includes fixing PHP, CSS, and database errors.- migrating customers websites, databases, email services, SSL certificates. This includes post migration website optimization.- coordinating efforts with the server administrators to ensure the most efficient, and effective customer experience.- cooperating with our technological partners, and suppliers to provide all the supplementary products relating to website management, website CMS software, server side software, and security.- maintaining various communication channels through helpdesk, live chat, e-mail, phone, and postal mail to ensure the fastest solutions.- responsibilities include analyzing legal documents, customer compliance with EU privacy laws, providing basic legal advice, being the point of contact with investigative authorities.- providing technical training for new employees.- managing the team in the times of absence of the department manager.

- building brand awareness, maintaining customer relations, extending the reach of our products. - creating marketing materials, managing social media, and staying in constant contact with potential customers. - influencing sales trends, gathering customer feedback

- maximizing product sales potential by building brand awareness and creating positive customer relations.- cooperating with sales partners directly to ensure product sales, and proper brand communication.- coordinating efforts with the supply chain to increase product availability.- ensuring the highest standards of product presentation in the partners retail stores.- reporting sales results on weekly basis, and providing a market analysis.

- maximizing sales in the IT and mobile market, including personal computers, photographic equipment, PC peripherals, smart phones, tablets.- excellent knowledge of hardware and software solutions in the mobile and IT market.- cooperating with retail stores in order to fulfill sales targets. - maximizing the product sales by optimizing the product presentation on store shelves.

- maximizing sales of TV sets and related equipment in retail stores.

- maximizing sales of consumer video equipment.

- maximizing sales of TV sets and HD cinema solutions.

- eSports Manager for video game Tournaments, Call of Duty series.- coordinating tournament teams in arranging matches and organizing PUG games.- managing and resolving disputes while providing the expertise of an experienced player and server admin.

- maximizing sales of TV and HD cinema equipment.

- providing support in sales of products.- helping customers understand the product and its features.- installing Apple software and helping in setting up electronic equipment.