Kamila Halas Email & Phone Number

Surbiton, GB

London Area, United Kingdom

Surbiton, England, United Kingdom

- Successfully delivering £2m EBIDTA at 6000 member club. Directly managing key revenue drivers: Fitness, Swim, Beauty, Café, Creche. Analysing full clubs’ monthly profit & loss reports and presenting it to heads of departments/collation of action plans (including Nursery and Clinic).- Regional customer service champion: implemented new ways of driving.

Hendon/Twickenham/Wimbledon/Surbiton

- Highfields Trainer Assessor: Running Education and Training courses for future Trainer Assessors, Basic Life Support and Lifeguard courses. - Operations Manager Lead for London and East Region – bringing Ops Managers together to work closer as a team, introducing Health and Safety Planner, Health and Safety Compliance Checks and buddy-site Audits..

Hendon

- Prepared the club for a change from Virgin Active to Nuffield Health on GM absence; attending GM meetings; leading and training team through change. - Supporting the General Manager in key areas and deputising in their absence.- Inspiring and motivating the club teams to deliver operational efficiency at all times ensuring a great member journey beyond.

Fulham Pools

- Cover MSM daily duties. - Managing Front of House (FOH) department.- Daily management of the FOH team including recruitment, training, development & performance management, as well as rota’s & payroll.- FOH Management duties including weekly banking, maintenance of the computer and phone systems, and monitoring/reporting procedures.- Dealing with all.

Fulham Pools

- Daily management help of the F&B team including recruitment, training, as well as rota’s & payroll, orders.- Deliver exceptional customer service and ensuring our members are given a personable and attentive service throughout their visit.- Prepare and present food & beverage items to the highest company standard, responsible for receiving customer.

Fulham Pools

- Providing remarkable customer service.- Effectively handling class bookings, payments, queries and managing member expectations to the highest standard.- Deal with any member feedback in a timely and professional manner, taking ownership of the situation and making sure to escalate the issue to the appropriate member of staff when necessary.- Responsible.

Fulham Pools

- Customer service; create a great first impression and provide a faultless representation of your Health Club.- Effectively handling class bookings, payments, queries and managing member expectations to the highest standard.- Deal with any member feedback, take ownership of the situation and escalate the issue where necessary.- Opening and closing duties.

Fulham Pools

- organizing activities for kids age 6 weeks - 11 years old,- during half-terms responsible for running events for children age 4-11 years old. Responsibilities including planning of a camp, organizing physical education and sport activities (games and competitions for active recreation, team sports and game classes), culture education activities (day-room.