Kamila Halas Email & Phone Number

Surbiton, Gb

London Area, United Kingdom

Surbiton, England, United Kingdom

- Successfully delivering £2m EBIDTA at 6000 member club. Directly managing key revenue drivers: Fitness, Swim, Beauty, Café, Creche. Analysing full clubs’ monthly profit & loss reports and presenting it to heads of departments/collation of action plans (including Nursery and Clinic).- Regional customer service champion: implemented new ways of driving customer centricity and NPS in the region, weekly updates on customer service training and running customer service training over Teams and Face to Face.- Increased fitness team revenue vs budget from 68% to 121% in 6 months. - Improved Beauty performance, consistently exceeding monthly targets. - Led the strongest performing swim school in the company with over 500 swimmers, generating £267k in a year with 80% overall occupancy. Implemented 50 week Swim lesson programme, contributing to the success of the swim school.- Support role – Multi-site management of 2 sites in absence of General Manager. Improved H&S compliance in the 26% and 54% to 80% and 92% in key H&S measures.- Delivering connected health - quarterly health and wellbeing events with our onsite Health Assessment Clinic and Nuffield Health Parkside Hospital delivered for members at Fitness & Wellbeing Centre.- Implemented a sales planner, resulting in membership growth from 3800 to 5500 members.- Training and motivating managers and team leaders in onboarding and recruitment as well as team/performance management.- Managed key HR procedures from recruitment and onboarding to performance management.- Led social media efforts, promoting sales, fitness, and connected health.

Hendon/Twickenham/Wimbledon/Surbiton

- Highfields Trainer Assessor: Running Education and Training courses for future Trainer Assessors, Basic Life Support and Lifeguard courses. - Operations Manager Lead for London and East Region – bringing Ops Managers together to work closer as a team, introducing Health and Safety Planner, Health and Safety Compliance Checks and buddy-site Audits. Organizing Operation Managers meetings and training. - Customer Experience Champion – leading Customer Experience in club, delivering our values and customer service training, responding to all members feedback quickly and efficiently.- New system implementation Champion and point of contact: Workday.- Workday operation: recruitment, career, expenses, payables, RAG reports and pay reports, absence management and team management.- Operates BAU with One Drive; Management of work files via SharePoint; Excellent proficiency at Microsoft Teams.- Achieved 95.6% score in recent Health and Safety Audit (improved 60% clubs score within 2 months). Consistent with high audit scores.- Actively training and coaching new Operations Managers in the region.- Continuous personal leadership development by attending Leadership training.- Prepared the club for the transition from Virgin Active to Nuffield Health on General Manager absence: leading change and resolving resilience.- Supported GM with Admin duties (payroll for the club, banking, p-files) and DGM duties (hiring Sales Executive, processing refunds and credits, dealing with complaints and refunds, supporting and motivating the Sales team to hit their monthly target in GMs and DGMs absence).- Line management of Duty Managers, Front of House, Clean Team, Lifeguard and Swim Instructors teams including recruitment, training, development and performance management day to day management.- Supporting Building Services Engineers in their duties and supporting them in the management of their administration.

Hendon

- Prepared the club for a change from Virgin Active to Nuffield Health on GM absence; attending GM meetings; leading and training team through change. - Supporting the General Manager in key areas and deputising in their absence.- Inspiring and motivating the club teams to deliver operational efficiency at all times ensuring a great member journey beyond expectation. - Daily management of the Service Manager, Membercare and Lifeguard teams including recruitment, training, development and performance management, as well as rota’s, payroll and day to day management.

Fulham Pools

- Cover MSM daily duties. - Managing Front of House (FOH) department.- Daily management of the FOH team including recruitment, training, development & performance management, as well as rota’s & payroll.- FOH Management duties including weekly banking, maintenance of the computer and phone systems, and monitoring/reporting procedures.- Dealing with all member enquiries & feedback regarding their membership & club services.

Fulham Pools

- Daily management help of the F&B team including recruitment, training, as well as rota’s & payroll, orders.- Deliver exceptional customer service and ensuring our members are given a personable and attentive service throughout their visit.- Prepare and present food & beverage items to the highest company standard, responsible for receiving customer orders in a timely and efficient manner.

Fulham Pools

- Providing remarkable customer service.- Effectively handling class bookings, payments, queries and managing member expectations to the highest standard.- Deal with any member feedback in a timely and professional manner, taking ownership of the situation and making sure to escalate the issue to the appropriate member of staff when necessary.- Responsible for opening and closing duties of the department including cashing up, setting up the department and making sure health & safety, and security of stock and cash handling are dealt with appropriately.- Ensure the Front of House area and equipment is well maintained and presented to guarantee the high level of brand standards.

Fulham Pools

- Customer service; create a great first impression and provide a faultless representation of your Health Club.- Effectively handling class bookings, payments, queries and managing member expectations to the highest standard.- Deal with any member feedback, take ownership of the situation and escalate the issue where necessary.- Opening and closing duties of the department, health & safety checks, and security of stock and cash handling are dealt with appropriately.- Ensure the Front of House area and equipment is well maintained and presented.

Fulham Pools

- organizing activities for kids age 6 weeks - 11 years old,- during half-terms responsible for running events for children age 4-11 years old. Responsibilities including planning of a camp, organizing physical education and sport activities (games and competitions for active recreation, team sports and game classes), culture education activities (day-room games and activities, quizzes and competitions) and practical-technical activities,- general admin duties:*filing paperwork*dealing with incoming and outgoing calls and emails,*booking kids for the creche and holiday camps- managing birthday parties for kids. Responsibilities including activities, greeting parents and all guests, taking payment,- introduced more theme parties pilot in Virgin Active which became a part of the programme offered by company.