Kamila Kucharczyk-Biernacka Email & Phone Number

Lublin, Pl

Bad Homburg, De

Bad Homburg, De

Bad Homburg, De

Bad Homburg, De

Bad Homburg, De

- responsibility for developing a new branch of the company in Lublin- responsibility for operating all areas of the call center (inbound and outbound)- responsibility for employee recruitment, selection and training- responsibility for personal administration- developing business strategies- preparing budget analysis and reports- trainings

It

- responsibility for all surveys at Service after Sale Department- NPS Project Manager- implementation of Customer Satisfaction surveys- maintaining customer service quality control- responsibility for recruitment and selection process- preparing analysis and reports- creating reports, analyses and future plans for the SAS Department- developing training programs and materials- developing motivational system- responsibility for complaints process- coaching- managing 14 employees, including Team Manager Deputy

Warsaw, Pl

- responsibility for operating all areas of call center (outbound)- responsibility for employee recruitment and selection- developing business strategies- managing 100 employees, including 3 supervisors, 4 back office workers- maintaining contact with clients- being responsible for personal administration- preparing budget analysis and reports- being responsible for implementing the planned budget

Wola, Woj. Mazowieckie, Pl

- recruiting claims handlers in call center (inbound)- training courses and assessments- coaching- development programs for employees- customer service quality control- claims handling quality control- reports, analysis and future plans for the Department of Shift Management and SupportPlatinum Diploma for development in HR area in 2012 received from Human Resources Associaton

Delivering all HR projects individually for the company as an HR Business Partner, co-working with the Director of Telemarketing Section, company President and Directors of company branches i.e.:- training and consulting selling techniques and customer service for PCM eployees- coaching- developing starting and delivering the „Manager Academy” (talent development program)- developing, starting and delivering of interim evaluation of employees- assessor in Assessment Center- developing starting and delivering of Client Satisfaction Research program- developing a recruitment process for telemarketer positions- recruiting, also in English- describing work positions- supervising telemarketing actions, also in English

Master Of Business Administration - Mba

Executive Education Program: Global Future Leadership

Postgraduate Studies, Human Resources Management

Master’S Degree, Psychology Of Organization And Management