Strategic Meeting Management and Relationship Management: scheduling and leading multifunctional meetings with internal departments and suppliers to align strategies and ensure operational efficiency. Proactive management of relationships with B2B, B2C clients, and major industry players, resulting in lasting partnerships and increased revenue.Development and Leadership of Commercial Teams: meticulous selection and formation of hybrid teams, combining "Hunter" prospecting and "Farmer" maintenance profiles, fostering a balanced commercial framework. Implementation of effective training for skill development, resulting in highly productive and motivated teams.Strategic and Financial Management: development, control, and forecasting of budgets, providing financial predictability and resource optimization. Development of strategic client portfolios and financial simulations for leisure and corporate segments, driving revenue growth.Strategic Planning and Implementation of Innovative Projects: development and execution of collaborative action plans, ensuring effective monitoring of initiatives and achieving commercial and operational goals. Leadership in the successful delivery of major projects focused on commercial innovation, increased visibility, process improvement, and cost reduction, resulting in a substantial revenue increase.Skills: Sales Management · Commercial Management · Strategic Negotiations · B2B · Customer Relationship Management (CRM) · Competitiveness Analysis · Strategic Planning · Sales · Microsoft Excel · Microsoft PowerPoint · Team Leadership · Teamwork · Negotiation · Contract Negotiation · Corporate Travel Management · Business Development · Microsoft Office · Customer Service

Operational Supervision and Service Excellence Assurance: daily oversight of operations to ensure preparedness and efficiency, delivering an exceptional experience to clients from conception to final service delivery.Strategic Communication and Performance Management: effective communication with leaders, conducting regular meetings to discuss and monitor KPIs, generate reports, and conduct operational analyses.Team Management and Continuous Improvement: strategic coordination with other leaders to efficiently allocate resources, ensuring teams have the right people in the appropriate positions. Encouragement of collaboration and team engagement to maintain a productive and positive work environment.Monitoring and Improvement of Quality Standards: continuous analysis of customer service trends to identify improvement opportunities, ensuring the maintenance of quality standards and proactive issue resolution.Team and Client Management: leadership of the OBT Support team, focusing on quality and training to optimize processes. Management of the commercial team to align client implementation with company and client expectations.Problem Resolution and KPI Monitoring: addressing customer complaints when necessary, overseeing action plans for continuous improvement. Diligent monitoring of client KPIs and SLAs to ensure satisfaction and meet expectations.

Strategic leadership to drive growth, profitability, and customer satisfaction.Detailed financial control for unit profitability.Encouragement of operational innovation and service excellence.Goal setting and KPIs for teams, ensuring a focus on quality and efficiency.

Ensuring efficient daily operations, leading goal-aligned teams.Maintaining a high standard of customer service and financial control.Adaptation of corporate strategies to the branch, driving local growth.Effective communication between departments for collaboration and strategy implementation.

Aligning client implementations with guidelines and expectations.Developing operational improvements to optimize efficiency and quality.Proactive resolution of complaints, ensuring high customer satisfaction.Tracking indicators for continuous service improvement.

Prospecting and managing clients, personalized strategies to meet needs.Elaboration and management of the sales cycle, emphasizing a solid relationship.Proactive complaint resolution, analysis of indicators for continuous improvements.