Kamila Jankowska Email & Phone Number

Barcelona, Ct, Es

Supporting the definition and delivery of the licensing strategySupporting the delivery of the Software asset management function, analyzing, monitoring and optimizing software asset deployed throughout the organizationOverseeing central list of applications and spend, coordinating and collecting the license needs; optimizing and centralizing licensing where appropriateSupporting the Technology Business Management function with license cost allocationCoordinating with Product Lines to maintain knowledge on all licensing changesReconciling software use with contractual terms to ensure compliance and optimizing license costs

Barcelona, Catalonia, Hiszpania

Managing the knowledge data base in Confluence, Assyst and Google DrivePreparing the knowledge articles for Service Desk and end usersOrganizing and conducting training sessions for newcomers

Personal blogWordpress adminWriting articlesContent & Social Media Strategist

Barcelona Area, Spain

Voluntary workEvents and Polish classes planningMonitoring funds and spending categoriesManagement of the website and Facebook profile

Barcelona Area, Spain

Barcelona, Catalonia, Spain

NSC Global is a professional services & managed resourcing organisation operating in 100+ countries.End client: ThalesThales is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defence, transportation and security markets. Responsabilities:Tracking of work-orders, service request and incidents through the whole servicechain.Focal point for escalations related to orders treatment.Acting close to the Thales DIS Service Desk in Barcelona (delivered by NSC) to effectivelycoordinate work on the received hardware orders (Service Requests for provisioninga new device) with relevant support teams (Service Desk Remote Operation Center,DWP/SAVVY/SCCM, Proximity) via the available ticketing tools.Centralising all the work on Service Requests for provisioning a new device in order tohave a full control of the service delivery.Coordination with other teams for executing certain steps in the service deliverychain and for issue resolution as needed.Reporting on the new device provisioning service status.

End client: GemaltoGemalto is an international digital security company providing software applications, secure personal devices such as smart cards and tokens, and managed services. It is the world's largest manufacturer of SIM cards.Resposabilites:VIP Customer direct supportMajor incident managementActive directory administrationActive participant in deployments/migrationsTicketing quality ManagerNewcomer agents trainingMeetings with the customersTeam leader backupLead of Buisness Application Project (QAD, Changepoint, SAP, PDM, CRM, Sharepoint)Knowledge ManagementDaily reporting

Barcelona Area, Spain

T-Systems is a German global IT services and consulting company.End Client GemaltoResponsabilities:Handle, solve and escalate incoming IT requests via phone, email and ticketing tool in 4 languagesSupervisor backupMajor Incident managementDocumentation specialistTraining specialistActive participant in deployments/migrations

Barcelona Area, Spain

Softonic.com is a software and app discovery portal based in BarcelonaResponsabilities:Participation in different projects such as User Survey 2010, Softonic Awards 2011, implementation of Messenger Connect and Security Seal etc.Preparation of monthly reports-TranslationsAnalysis of competition and regional marketsSupport for the marketing departmentParticipation in different workshops suchs as Analitica Web para eCommerce and Social by Design organized by adigital

Lodz, Poland

Classes with students of Journalism and Public Relations Subjects: Indroduction to Public Relations Craating the names of products and companies (naming)

Private and group classes of Polish as foreign language

Phd, Linguistics, Phd

Erasmus, Communiacation

Master'S Degree, Polish Language And Literature