Kamil Ahmed Email & Phone Number

Khartoum, Sudan

- Developed data-driven business solutions, increasing efficiency by 20%.- Coordinated and conducted ERP modules' end-user training sessions for over 50 users.- Managed technical support for over 116 end-users, ensuring application functionality and permissions.- Led and contributed to the implementation and enhancement of enterprise applications.- Managed over 72 support tickets with software vendors for troubleshooting, updates, and compliance.- Developed and executed… Show more - Developed data-driven business solutions, increasing efficiency by 20%.- Coordinated and conducted ERP modules' end-user training sessions for over 50 users.- Managed technical support for over 116 end-users, ensuring application functionality and permissions.- Led and contributed to the implementation and enhancement of enterprise applications.- Managed over 72 support tickets with software vendors for troubleshooting, updates, and compliance.- Developed and executed comprehensive UAT plans covering over 22 use cases per process to ensure system quality and performance.- Provided functional implementation consultation and support services during the installation of Microsoft Dynamics 365 as the new ERP system.- Designed a process-centric document control module and a workflow matrix.- Enhanced internal payment processes for over 13 business units by building a new automated payment module.- Optimized the financial auditing process across the company by designing and launching a new enterprise-focused document management system.- Informed decision-making by building a sales, inventory, and production measurement reporting schema, ensuring daily, weekly, and monthly insightful deliverables. Show less

Khartoum, Sudan

- Established the organization's network, including channel management and connectivity.- Managed the Odoo ERP system, ensuring continuous data reliability and solid system security.- Enhanced system effectiveness by providing over 7 business-driven enhancement recommendations

Khartoum, Sudan

Stimulated optimal performance levels through close monitoring of 5 ERP modules.- Optimized operational efficiency by analyzing information and providing robust solutions to improve and consolidate end-to-end service processes utilized by 8 team members.- Troubleshooted and fixed software, user access, and all other ERP-related issues.