- sourcing for the Risk & Compliance Department

- working predominantly on volume roles and supporting IT sourcing team at the same time.- sourcing on LI recruiter - average response rate for last 1 year - 27,6%- developing sourcing strategies such as market research/ mapping, asking for referrals from candidates, creating compelling job descriptions, publishing advertisements on internal and external job portals: Praca.pl, pracuj.pl, europelanguagejobs, Linkedin etc, creating posts and videos on LinkedIn.- representing Cognizant at online and onsite job fairs - Talent Days, Toplanguagejobs, Sofia Career Show- utilizing various methods (job boards, social media, networking) to find and evaluate potential candidates.- managing both active and passive applications- conducting screening calls- sending preliminary assessments to evaluate qualifications and suitability for specific roles - language assessments, case studies etc.- scheduling the interviews- building candidate pipelines: Create and maintain a talent pool by proactively engaging with potential candidates- working closely with recruiters, hiring managers, and other team members- conducting sourcing workshops for fellow sourcers - Team's POC for Linkedin Recruiter queries

- supporting recruitment teams from administrative perspective - providing on-going support for candidates, hiring managers and recruiters- managing incoming interview scheduling, rescheduling and cancellation requests (face to face interview, video conference, telephone interview); includes outlook appointments. - completing documents and trackers, making sure they are up to date- proactively manage the customers' needs and expectations by working directly with the client and recruitment agencies; dealing with queries from candidates, stakeholders on daily basis via email and phone- updating the system and relevant trackers, working towards the service levels agreements (SLA) and compliance standards - average accuracy and timeliness achievement kept at 99.80% for last 6 months.- conducting trainings for new-joiners- managing workload within team- taking an ownership of the group mailbox- conducting spot-checks for team members- actively participate in various operational calls, making suggestions for improvements- supporting Specialists with their day to day tasks- testing options of internal scheduling application before release for IT department - flagging issues and suggesting improvements.- 2x COE Admin Extra Mile Awardees winner.

-daily reporting and analysing of retail sales figures as well as services and retention of club members via MS Office tools-employee recruitment for sales and customer services departments and management of the above-mentioned (I recruited above 50 employees to teams of 10 people each; moreover, I supported the recruitment process in newly-opened clubs)-employee training in the internal e-commerce system-conducting trainings in the field of customer services and sales standards-setting up sales targets, supervising and motivating employees-handling complaints (approx. 30/month)-cooperation with debt collection department-retail orders (approx. 10 000zł/month), margin control (min. 30%), inventory-organization of events and lectures in terms of sports and health- related topics for club members, companies and during club promotional campaigns in order to attract new customers (for 50-100 participants)-cooperation and support for the marketing department-document retention managementAdditionally:- trainings of newly hired managers in the region - conducting and training the team by changing the sales platform to e- commerce- running an internal project which resulted in standardizing recruitmentand the introduction of new employees for customer service and sales department in 50 clubs in 23 cities.

-daily reporting and analysing of retail sales figures-employee recruitment for customer service departments-managing the customer service department-implementing and monitoring the quality of customer service standards retail orders, margin control, inventory-co-organizing company events and lectures-ongoing customer service, including foreign customersAdditonally:- trainings of newly hired coordinators in the region Additional achievements in reference to the position:- Title — The Coordinator of the year of customer service in the Calypso network in 2016/2017- 1st place in the independent mystery shopper research - providing the highest quality of services - the best club in network in 2016/2017

-ongoing customer service, including foreign customers