Kamila Toska Email and Phone Number

Working with organizations to provide hands-on consulting and implementation around strategic transformations, organizational design, and continuous improvement.https://www.paradoxconsulting.co/

- Directed and oversaw strategic planning, operations, and business development initiatives while providing visionary leadership to drive growth and profitability.- Cultivated strong relationships with clients, partners, and stakeholders to ensure alignment of services with their needs and objectives.- Collaborated with other members of senior leadership to define strategic goals and objectives for the organization.- Introduced and developed organizational policies, processes, and procedures to optimize efficiency and effectiveness.- Established and analyzed key performance metrics (KPIs) to identify areas for improvement.- Managed operations and delivery of all work via the team’s helpdesk, facilitating daily engagement with 60+ clients.

Managed the Support Services and Hosting practices, overseeing a team of ~15 people that serves 60+ active clients across various project sizes.- Ensured the team maintained high client satisfaction and delivered high quality work.- Developed standardized service offerings and pricing for current and future clients.- Collaborated with members of Account Growth and Business Development to identify and win new work opportunities; completed new scopes of work (SOWs) and proposals, and participated in sales presentations.- Represented the Support Services team within the greater Client Services department. - Served as staff manager to a team of project managers.

Worked as a member of the Support Services team to triage client requests for Drupal and WordPress support, bug fixes, new features, and troubleshooting. Conducted quality assurance testing on client projects to deliver high quality websites, assets, and deliverables. Assisted in managing organizational resources, budgets, and status reports for clients.

– Oversaw and managed the annual organizational budget of $36,000.– Coordinated fundraising activities in support of the four summer volunteer trips to take place in Rwanda, Ghana, Nepal, and Cambodia.– Represented the Finance team at all event committee, executive board, and general body meetings.– Oversaw all member payments for volunteer fees, and helped to resolve any individual or team financial issues prior to and during the trips.

- Led a dynamic team responsible for conducting social and web analytics reporting for over 30 clients, analyzing growth metrics and providing actionable insights to drive strategic decision-making.- Developed and maintained reporting dashboards to track KPIs and deliver regular updates to clients stakeholders, demonstrating the impact of digital strategies on business outcomes and ROI.- Piloted the implementation of new software and templates, resulting in a 25% reduction in processing time each month, thereby increasing efficiency and productivity.[clients included Cooper Tire, Pilot Pen, KelbyOne, Dreaming Cow Creamery, Noble House Hotels and Resorts, Club Med, Mahekal Resort, Clarion University in Pennsylvania, Hunter Fans, The Players Club, Aruba, Playa Hyatt Resorts, Casa de Campo, Visit Tallahassee, Vinoy Renaissance St. Petersburg, Orlando World Center, Krystal Burgers, Cobblestone Bread, Nature's Own Bread, Wonder Bread, Tastykake]

Participated in operational tasks and projects on behalf of the DeVoe Moore Center and the Social Enterprise Competition including creating a website, and assisting with the establishment of a social entrepreneurship ecosystem on campus by planning showcases, talks, and forums.