• Perform thorough maintenance in all COL teaching facilities to ensure high quality recordings• Troubleshoot and document all hardware/software related issues in an efficient and timely manner• Provide helpdesk support as well as in-class support for faculty, students, staff, lab assistants, and campus administrators • Administer quality checks of class recordings for analysis, reporting, and diagnosing technical issues• Monitor COL facilities for and provide immediate assistance that may arise during class recordings• Communicate and collaborate with team to provide assistance and gain knowledge from related technical issues • Effectively communicate daily maintenance, troubleshooting, and other issues through structured reports sent to entire team