Kamil Kurowski Email & Phone Number

Hi I’m KamilI am a bilingual Operations Manager of Fraud Support for Revolut. I have 12+ years across multiple industry sectors with a strong leadership skills, complemented by a proven track record of leading and managing the performance of 100+ multidisciplinary employees overseeing fraud investigations with values up to €1,000,000 EurosHighly skilled at stakeholder management, where I excel at supporting the implementation of process map improvements, rolled out to support colleagues across Revolut. I possess a keen ability to focus on the big picture and simplify even the most complex service challenges. Notably, my extensive customer service experience has fortified my skills, allowing me to harness the power of data for informed decision-making.𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:✓ Allocated group responsibilities and managed a team of 100 support agents. ✓ Operationalised two separate production lines within the Fraud Support Team.✓ Supported the implementation of process map improvements rolled out across Revolut.✓ Achieved recognition for customer experience management of fraud resolutions and investigations. ✓ Hand-picked to deliver relevant fraud/internal training material to roll out initiatives to 50+ employees.✓ Created a team of Customer Experience Managers from scratch and defined its structure.𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: ✓ Microsoft Office - Word, Excel, PowerPoint, Project, SharePoint, Google Workplace.✓ Service Now, CRM Databases, Outlook, One Drive, Dropbox, Outlook, Teams, Zoom.✓ Jira, Confluence.𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: ✓ Anti-Money Laundering (AML), Know Your Customer (KYC), Treating Customers Fairly (TCF). ✓ Enhanced Due Diligence (EDD), Advisory Compliance, Conduct Risk, Anti-Corruption, Data Privacy. ✓ Fraud Investigations, Business & Customer Accounts.Have a role in mind? Don't hesitate to get in touch. I'm well-equipped to drive success in these areas and bring value to your organisation.