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Kamilla Söderberg is listed as Contactcenter Manager at Wecall AB, based in Greater Stockholm Metropolitan Area, Sweden, Sweden. AeroLeads shows a matched LinkedIn profile for Kamilla Söderberg.
Kamilla Söderberg previously worked as Contact Center Manager at Wecall Ab and Customer Service and depth collection Team Leader (full personnel responsibility) at Thorn Svenska Ab. Kamilla Söderberg holds Organizational Leadership, Väl Godkänd from Stockholm Företagsuniversitetet.
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Leading with a philosophy of continuous improvement, my competencies in process automation and customer service have been the cornerstone of my recent roles. At LeasePlan Sverige AB, my focus was on revolutionizing operations by automating repetitive transactions, which significantly streamlined workflows for a fleet of 30,000 drivers and our network of 4,500 suppliers.In my leadership role at Thorn Svenska AB, I embraced the challenge of managing a multifaceted team responsible for debt collection, customer care, and administration. With a dedication to developing efficient routines and processes, my team and I advanced our department daily, enhancing AML and product support systems and fostering a culture of trust and agility.
Listed skills include It Service Management, It Management, Itil, Management, and 21 others.
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Stockholm County, Sweden
Excited to announce my new role as Contact Center Manager at Wecall AB! Starting on October 14, I'll be leading a team of 45 employees handling over 100,000 contacts monthly for approximately 800 companies and their users. Our services include phone, chat, and email support for companies like Ledarnas Fackförbund, Lantbrukarnas Riksförbund, Eltel, and.
Solna, Stockholms Län, Sverige
My team of 8 people manage debt collection, customer care, administration, AML and product support. I set salary and have full personnel responsibility in my role.The departement develope routins, processes and our self every day.
Stockholm, Sweden
Stockholm, Sweden
LeasePlan is offering finance and operational leasing of cars.I was responsible of supplier invoices and relations (4500 suppliers), technical support for work shops and driver support for 30 000 drivers. These departments included 20 persons and 10 processes.My focus was to automate manually repetitive transactions in my departments.
Sweden Kista
As Customer Care Manager my main responsability was to lead and manage the Service Desk in Norway and Sweden. I was leading 20 people with two teamleaders. My daily tasks was; bonding with customer, follow up people and customer, creating routines and structure, problemsolving with people and customers, develop people, hiring, communicate with customer.
Kista
Main goal with the job was to find and deliver IT services with one SLA standard.The servicedesk should also be able to separate non agreed services and charge for those jobs.Monthly turnover went from SEK 20 000 to around SEK 50 000.
Stockholm, Sweden
IDE Nätverkskonsulterna a familyowned company with 60 employees based in Stockholm. Known for selling and deliver servicedesk, IT operations and IT specialists with focus on Microsofts products.My main responsibility was to deliver IT services according to customer contracts.I coordinated 60 people where 40 of those was consultants and out at customer.
Solna
Short about Sigma Måldata, around 100 people based in Stockholm selling IT services, as servicedesk, network specialists and service operations. I was responsible for 5 agents in the servicedesk handling incoming cases in case handling system, email and phone from customers. The department was also handling the monitoring of neworks. My daily tasks was to.
Upplands-Väsby
Fujitsu sells PC equiment in Stockholm with 300 emplyees.I worked in the field and travelled 4 days a week to visit dealers. The dealers should meet with me once per month and go through their pipe of orders and escalate eventually problems.I was finding out trends togheter with the customers and reported back to marketing department at Fujitsu.
Controll of stock and refunds.
Upplands-Väsby Och Köpenhamn
Olivetti was selling PC equipment to Sweden with 100 employees in Stockholm.I started my IT career here and went from task to task in different departments. I did all kind of backoffice job for the sales department, logistics, administration, indoor sales. I ended up in Copenhagen as responsible of orderadministration and logistics with 3 employees.
Chef-Ledarskap NPL Från grupp till Team Ledarskap värderingar Kommunikation DISC Konflikthantering Svåra samtal Målarbete.
Internal education about Lean ideology Table of contents: Method for decision making “Decision three” Templates in project management
Corporation economics
16 hours about credit managent in the finance field.
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Kamilla Söderberg works for Wecall AB.
Kamilla Söderberg is listed as Contactcenter Manager at Wecall AB.
Kamilla Söderberg is based in Greater Stockholm Metropolitan Area, Sweden, Sweden while working with Wecall AB.
Kamilla Söderberg has worked for Wecall Ab, Thorn Svenska Ab, Unemployed, Leasplan Sverige Ab, and Itera - Make A Difference.
You can use AeroLeads to view verified contact signals for Kamilla Söderberg at Wecall AB, including work email, phone, and LinkedIn data when available.
Kamilla Söderberg holds Organizational Leadership, Väl Godkänd from Stockholm Företagsuniversitetet.
Kamilla Söderberg is listed with skills including It Service Management, It Management, Itil, Management, Outsourcing, It Outsourcing, It Operations, and Change Management.
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