Leading with a philosophy of continuous improvement, my competencies in process automation and customer service have been the cornerstone of my recent roles. At LeasePlan Sverige AB, my focus was on revolutionizing operations by automating repetitive transactions, which significantly streamlined workflows for a fleet of 30,000 drivers and our network of 4,500 suppliers.In my leadership role at Thorn Svenska AB, I embraced the challenge of managing a multifaceted team responsible for debt collection, customer care, and administration. With a dedication to developing efficient routines and processes, my team and I advanced our department daily, enhancing AML and product support systems and fostering a culture of trust and agility.
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Contact Center ManagerWecall Ab Oct 2024 - PresentStockholm County, SwedenExcited to announce my new role as Contact Center Manager at Wecall AB! Starting on October 14, I'll be leading a team of 45 employees handling over 100,000 contacts monthly for approximately 800 companies and their users. Our services include phone, chat, and email support for companies like Ledarnas Fackförbund, Lantbrukarnas Riksförbund, Eltel, and Triennium Fastigheter. Need assistance with incoming calls? Reach out - we're here to help with a smile! #ContactCenter #CustomerService #NewBeginnings -
Customer Service And Depth Collection Team Leader (Full Personnel Responsibility)Thorn Svenska Ab May 2018 - Aug 2023Solna, Stockholms Län, SverigeMy team of 8 people manage debt collection, customer care, administration, AML and product support. I set salary and have full personnel responsibility in my role.The departement develope routins, processes and our self every day. -
UnemployedUnemployed Jul 2017 - Apr 2018Stockholm, Sweden
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Operations Service ManagerLeasplan Sverige Ab Jun 2015 - Jun 2017Stockholm, SwedenLeasePlan is offering finance and operational leasing of cars.I was responsible of supplier invoices and relations (4500 suppliers), technical support for work shops and driver support for 30 000 drivers. These departments included 20 persons and 10 processes.My focus was to automate manually repetitive transactions in my departments.
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Customer Care Manager NordicItera - Make A Difference Aug 2011 - Mar 2015Sweden KistaAs Customer Care Manager my main responsability was to lead and manage the Service Desk in Norway and Sweden. I was leading 20 people with two teamleaders. My daily tasks was; bonding with customer, follow up people and customer, creating routines and structure, problemsolving with people and customers, develop people, hiring, communicate with customer, delivery of IT services according to stipulated SLA. informing internally about progress in development of services, presale for servicdesk.I was also a part in the Nordic management team which was responsible for the overall company goal in Nordic region. I had financial responsibility and was involved in the budget process. -
Service Level ManagerItera Networks Ab Sep 2010 - Aug 2011KistaMain goal with the job was to find and deliver IT services with one SLA standard.The servicedesk should also be able to separate non agreed services and charge for those jobs.Monthly turnover went from SEK 20 000 to around SEK 50 000. -
Operations DirectorIde Nätverkskonsulterna Ab Jan 2001 - Sep 2010Stockholm, SwedenIDE Nätverkskonsulterna a familyowned company with 60 employees based in Stockholm. Known for selling and deliver servicedesk, IT operations and IT specialists with focus on Microsofts products.My main responsibility was to deliver IT services according to customer contracts.I coordinated 60 people where 40 of those was consultants and out at customer site.My daily tasks was to increase staff and customer satisfaction. I created structure with process and routines. I developed, HR department, Servicedesk, meeting structure, spirit and culture, bookingsystem for consultants.I was 1 of 4 members in the management group and responsible for customer satisfaction.www.idenet.com
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SupportmanagerSigma Måldata Network Solutions, Stockholm Jan 2000 - Jan 2001SolnaShort about Sigma Måldata, around 100 people based in Stockholm selling IT services, as servicedesk, network specialists and service operations. I was responsible for 5 agents in the servicedesk handling incoming cases in case handling system, email and phone from customers. The department was also handling the monitoring of neworks. My daily tasks was to communicate with customer and delivering SLAs.
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Product Consultant, Channel MarketingFujitsu Global Feb 1998 - Jan 1999Upplands-VäsbyFujitsu sells PC equiment in Stockholm with 300 emplyees.I worked in the field and travelled 4 days a week to visit dealers. The dealers should meet with me once per month and go through their pipe of orders and escalate eventually problems.I was finding out trends togheter with the customers and reported back to marketing department at Fujitsu. -
Backoffice ManagerSantech Micro Group, Copenhagen Jan 1998 - Jun 1998Controll of stock and refunds.
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KoordinatorOlivetti 1992 - 1997Upplands-Väsby Och KöpenhamnOlivetti was selling PC equipment to Sweden with 100 employees in Stockholm.I started my IT career here and went from task to task in different departments. I did all kind of backoffice job for the sales department, logistics, administration, indoor sales. I ended up in Copenhagen as responsible of orderadministration and logistics with 3 employees.
Kamilla Söderberg Skills
Kamilla Söderberg Education Details
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Stockholm FöretagsuniversitetetVäl Godkänd -
Internal Lp Education By Carin KamsvågLean
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Uppsala KomvuxFinancial
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Österbybruks GrundskolaElementary Shcool
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Morkarla Grundskola1St Class To 9Th Class
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Företagsuniversitetet (Company University)80 Hours
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Credma The School Of Credit ManagementVg
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Amtrust NordicGodkänd
Frequently Asked Questions about Kamilla Söderberg
What company does Kamilla Söderberg work for?
Kamilla Söderberg works for Wecall Ab
What is Kamilla Söderberg's role at the current company?
Kamilla Söderberg's current role is Contactcenter Manager.
What schools did Kamilla Söderberg attend?
Kamilla Söderberg attended Stockholm Företagsuniversitetet, Internal Lp Education By Carin Kamsvåg, Uppsala Komvux, Österbybruks Grundskola, Morkarla Grundskola, Företagsuniversitetet (Company University), Credma The School Of Credit Management, Amtrust Nordic.
What are some of Kamilla Söderberg's interests?
Kamilla Söderberg has interest in Social Services, Mc Riding, Design, Children, Cykling, Economic Empowerment, Civil Rights And Social Action, Relationships, Reading, Human Rights.
What skills is Kamilla Söderberg known for?
Kamilla Söderberg has skills like It Service Management, It Management, Itil, Management, Outsourcing, It Outsourcing, It Operations, Change Management, Service Management, Project Management, Pre Sales, Leadership.
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