Kamilla Söderberg Email & Phone Number

Stockholm County, Sweden

Excited to announce my new role as Contact Center Manager at Wecall AB! Starting on October 14, I'll be leading a team of 45 employees handling over 100,000 contacts monthly for approximately 800 companies and their users. Our services include phone, chat, and email support for companies like Ledarnas Fackförbund, Lantbrukarnas Riksförbund, Eltel, and Triennium Fastigheter. Need assistance with incoming calls? Reach out - we're here to help with a smile! #ContactCenter #CustomerService #NewBeginnings

Solna, Stockholms Län, Sverige

My team of 8 people manage debt collection, customer care, administration, AML and product support. I set salary and have full personnel responsibility in my role.The departement develope routins, processes and our self every day.

Stockholm, Sweden

Stockholm, Sweden

LeasePlan is offering finance and operational leasing of cars.I was responsible of supplier invoices and relations (4500 suppliers), technical support for work shops and driver support for 30 000 drivers. These departments included 20 persons and 10 processes.My focus was to automate manually repetitive transactions in my departments.

Sweden Kista

As Customer Care Manager my main responsability was to lead and manage the Service Desk in Norway and Sweden. I was leading 20 people with two teamleaders. My daily tasks was; bonding with customer, follow up people and customer, creating routines and structure, problemsolving with people and customers, develop people, hiring, communicate with customer, delivery of IT services according to stipulated SLA. informing internally about progress in development of services, presale for servicdesk.I was also a part in the Nordic management team which was responsible for the overall company goal in Nordic region. I had financial responsibility and was involved in the budget process.

Kista

Main goal with the job was to find and deliver IT services with one SLA standard.The servicedesk should also be able to separate non agreed services and charge for those jobs.Monthly turnover went from SEK 20 000 to around SEK 50 000.

Stockholm, Sweden

IDE Nätverkskonsulterna a familyowned company with 60 employees based in Stockholm. Known for selling and deliver servicedesk, IT operations and IT specialists with focus on Microsofts products.My main responsibility was to deliver IT services according to customer contracts.I coordinated 60 people where 40 of those was consultants and out at customer site.My daily tasks was to increase staff and customer satisfaction. I created structure with process and routines. I developed, HR department, Servicedesk, meeting structure, spirit and culture, bookingsystem for consultants.I was 1 of 4 members in the management group and responsible for customer satisfaction.www.idenet.com

Solna

Short about Sigma Måldata, around 100 people based in Stockholm selling IT services, as servicedesk, network specialists and service operations. I was responsible for 5 agents in the servicedesk handling incoming cases in case handling system, email and phone from customers. The department was also handling the monitoring of neworks. My daily tasks was to communicate with customer and delivering SLAs.

Upplands-Väsby

Fujitsu sells PC equiment in Stockholm with 300 emplyees.I worked in the field and travelled 4 days a week to visit dealers. The dealers should meet with me once per month and go through their pipe of orders and escalate eventually problems.I was finding out trends togheter with the customers and reported back to marketing department at Fujitsu.

Controll of stock and refunds.

Upplands-Väsby Och Köpenhamn

Olivetti was selling PC equipment to Sweden with 100 employees in Stockholm.I started my IT career here and went from task to task in different departments. I did all kind of backoffice job for the sales department, logistics, administration, indoor sales. I ended up in Copenhagen as responsible of orderadministration and logistics with 3 employees.

Organizational Leadership, Väl Godkänd

Chef-Ledarskap NPL Från grupp till Team Ledarskap värderingar Kommunikation DISC Konflikthantering Svåra samtal Målarbete.

Lean

Internal education about Lean ideology Table of contents: Method for decision making “Decision three” Templates in project management

Higschool, Financial

Corporation economics

9Th, Elementary Shcool

1St Class To 9Th Class

80 Hours, Business Administration And Management, General, 80 Hours

Credit Management, Vg

16 hours about credit managent in the finance field.

Försäkringsförmedlarens Roll Och Ansvar, Insurance, Godkänd