•Managed and evaluated workflow and productivity and developed strategies for improvement. •Effectively directed and oversaw staff while designing schedules to meet the needs of the department and the needs of the employees.•Supervised completion of financial paperwork and tracking reports according to company standards. •Boosted delivery and scheduling efficiency by moving to a virtual database system for the parent company.•Developed an e-commerce website for a third-party contractor, which increased their presence and revenue.

•Provided organizational support for simultaneous projects undertaken by the team.•Assisted in project design and development activities to increase visibility. •Maintained and managed project plans and ensured project activities were completed promptly. •Oversaw and reviewed project correspondence and prepared related emails, letters, proposals, memos, and other documents.

•Responsible for the handling, processing, and servicing clients’ branch transactions in a prompt, efficient, and accurate manner.•Assisted in all secretarial tasks inside the branch, such as filing and customer correspondence. •Identified referral opportunities and cross-sell bank services effectively.•Handled an average of 100+ daily transactions with precision and accuracy while conducting due diligence and mitigating risks with thorough transaction verification.

•Gathered and analyzed financial and related data of customers. •Verified and inspected loan documents and customer credentials to ensure the security of the customer and bank. •Reviewed client profile and engaged clients in needs-based conversation to identify potential financial opportunities and banking plans.

•Educated customers about products and services to incite excitement about the company’s missions and values.•Provided operational support for business officers, such as answering questions and directing customers. •Investigated and resolved customer inquiries and complaints in a timely and empathetic manner, which increased customer satisfaction rates by up to 50%.

•Coordinated and expedited the flow of material within and between departments according to the production schedule. •Responsible for monitoring work processes to ensure completeness and accuracy.