Kamil Wcisło Email & Phone Number

Poland

Zurich, ZH, CH

• Managing major financial application from IS operations perspective
• Leading the team of developers, administrators and analysts
• Building relationships with key stakeholders and users
• Managing financial aspects of delivered service (budget, contracts with vendors, employees costs)
• Gathering business requirements and delivering agreed solutions in line with their expectations
• Vendor management (people, services, contracts, SLA)

Zurich, ZH, CH

• Third line of support for financial applications T2 Tax Tool and ITX Data Analytics
• Incident management, solving technical problems by close cooperation with Third Party supplier (Longview)
• Evaluate new releases from supplier, suggest implementation plan and run technical upgrades, releases in ABB environment, assess the impact of changes and related risks. Roll-out of software patches, bug fixes and.
• Handling users access rights
• Ensure high quality user support and user access management in close cooperation with internal Service Desk
• Responsible for compliancy of the system including collection of compliance evidences and communication with auditors

Zurich, ZH, CH

• Second line of support for financial applications
• Working with SAP, Sharepoint, Windows OS, SQL database
• Handling users access rights
• Resolving the Incidents related with application
• Working under SOX control

Paris, France, FR

• Managing the resolution of major/non-major incidents through to closure within SLA requirements
• Managing High Priority incidents in line with agreed procedures and timelines; monitoring and controlling tasks assigned to the Service Desk and other resolving teams
• Handling clients' escalations/chase calls
• Regular liaison with Service Delivery Managers, Resolving Teams, Operations Managers and Team Managers.
• Conducting post-incident reviews
• Maintaining up to date Incident Management work instructions and procedures

Paris, France, FR

• Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software, network and security
• Delivering professional and prompt service to the customers
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Logging incidents and service requests, containing all necessary information,collected via phone and email,
• Updating incidents logged on the Service Now and provide end users with atechnical solution within the Service Level Agreements,
• Following-up on users chase calls;