Kami Meier Cotner Email & Phone Number

Dallas, Tx, Us

Manage and drive key strategic and operational initiatives for the organization of 950+ employees in counting. Lead high-priority cross-functional projects, while ensuring alignment and accountability across the leadership team and organization. Collaborate with executives to design and implement processes to enable the business to scale effectively. Serve as the “right hand” to the COO in areas such as strategic planning and goal setting. Act as the liaison between the COO and various internal/external stakeholders. The operations team is comprised of People Operations, IT, Marketing, Healthcare and Hospitality.- Lead multiple projects at once on both the strategic and implementation sides- Source and Recruit for management level positions and above- Known as the fast tracker for all projects and issues- Prepare, facilitate and lead various meetings for the company

Seattle, Washington, Us

Provide a dynamic, motivated, proactive, results oriented and strategic mindset to the VP of Creative Marketing and the VP of Communications/CSR. Committed to delivering outstanding customer service and driving results every day. Coordinate activities (meetings, presentations, etc.) across multiple teams. Facilitate processes necessary to the effective running of the department. Review operating practices and procedures, determine whether improvements can be made and work with management to implement changes as appropriate. Set up and oversee administrative procedures and guidelines for department. Assist in maintaining department budget and expense reconciliations. Actively drive special projects and critical meetings. Plan travel and coordinate calendars for 4-6 people at once.- Lead the way in planning our yearly Career Day event- Took on the stretch assignment of prepping materials for the Marketing Quarterly Recognition Meeting

Seattle, Washington, Us

Played a key role in the hiring and candidate experience. As a partner and strategist for the store teams, I found and engaged skilled candidates for our open and future hiring needs. Continually solved problems, passionate about continuous improvement, and committed to providing exceptional candidate experience to internal and external candidates. Screened external candidates to determine skill set and level of interest. Oversaw internal candidate selection with an eye toward process improvement, equity and efficiency.- Built relationships with hiring managers to determine/understand key job duties, position profiles, and business requirements - Managed all aspects of a full life cycle recruiting process including referral generation, postings, direct sourcing, and networking within the WorkDay system- Managed, maintained and supported recruiting processes and tools to ensure best practice and consistency, while making suggestions for improvements- Managed ATS process flow, candidate communication, administering background checks, and providing first day information.- Evolved the process for post-offer to work for the high-volume team- Influencer/consultant in the improvement of the WorkDay system

Seattle, Washington, Us

Assisted the top volume Nordstrom Store Director with daily business operation. Financially managed store expenses, P&L lines, budget and supply purchasing. Responsible for all employee and customer event management. Coordinated and facilitated Employee Resources Group meetings to support the Nordstrom Diversity and Inclusion program. Managed customer relations for the store and conduct regular email/calling campaigns to drive business. Acted as a human resources liaison for all employees and instructed team on next steps. Lead the store space optimization project with the lean management philosophy. - Provided administrative and clerical support including facilitating interdepartmental communication, managing schedules and maintaining digital filing system- Handled, prioritized, and problem solved multiple tasks connected to multiple projects at one time- Managed customer service communication with customers/employees and actively maintain product knowledge to support customers- Analyzed and effectively strategized in regards to business goals, deadlines, schedules, budgets, needed resources and team member coordination

Seattle, Washington, Us

Built and maintained customer relationships. Processed orders and answers customers calls/emails. Served as a liaison and performed service, sales and marketing tasks to increase sales. Reviewed customer issues and communicated with other departments for resolution. Picked up a $300,000 loss on the year.

Seattle, Washington, Us

Managed a new team of stylists and coached them on styling, selling and customer service.Advised upper management on technology, reporting, design and functionality of systemsCommunicated with, coached and coordinated stylist employeesExceeded revenue goals 10 out of 11 months by more than 5%Maintained and grew 3 of the top 10 stylists in all of the Dallas National Team (out of 80 stylists)Prepared and presented product material to the National Team

Seattle, Washington, Us

Assisted the department manager with recruiting, hiring and training of employees. Developed and motivated team to meet their goals. Partnered with the department manager to create a solid business plan that enabled the team to work together to meet department, store and individual productivity goals. - Accurately analyzed business needs and motivated team which lead to the department have a win for the first month in 2 years- On-boarded a new Sales Director- Helped Sales Director win Leader of the Month for September 2016 and March 2017 by setting a benchmark for all KPI’s and holding the team accountable.

Seattle, Washington, Us

Coordinated appointments for stylists and manager. Provided accurate reporting to department managers that enabled them to drive their business. Developed skills with current employees through trainings and hand on learning. Effectively planned and facilitated events for the store. Managed store social media and marketing.- Created new email layout for top customers- Continually brainstormed and initiated new ideas on how to drive business through community engagement- Designed promotional pieces for the beauty department

Phoenix, Arizona, Us

Worked on marketing material for all fundraising events using Adobe InDesign, PhotoShop and Illustrator. Maintained all social media accounts using HootSuite. Took on any extra administrative duties that needed to be done around the office.

Mclean, Va, Us

Executed successful corporate, social and fundraising events while providing the best customer service possible to ensure customer satisfaction. Coordinated and implemented department activities and projects. Assisted department management with daily clerical activities. Assisted the marketing department with promotional endeavors.- Completed Sales Training Road Show and finished first in my group- Discovered and helped develop a new wedding site on property- Implemented meetings for communication improvement between departments- Contracted several groups that were new clients to the property

Mclean, Va, Us

Assisted Event and Catering Managers with site inspections. Coordinated and implemented department activities and projects. Provided clerical and office support to the Event and Catering Managers. Logged, copied and dropped checks for accounts receivable. Created invoices for incoming groups.- Awarded “Team Member of the Month” for the month of February 2015- Completed Delphi Training in two days- Received multiple formal recognitions for performance- Designed marketing propaganda

Flagstaff, Arizona, Us

Log, organize and file invoices. Provide customers with the information and service they need. Help make the business run as efficiently and smoothly as possible.• Maintained my school schedule and work schedule• Implemented new procedures for office operations• Created new reports to meet the needs of the executive marketing team

Seattle, Washington, Us

Acted as the temporary Assistant Manager. Became educated on managerial tasks and Nordstrom culture. Created the schedule each week for the department. Analyzed the revenue reports to figure estimate our sales goal. Worked on the sales floor and learned how to manage my own business. Took initiative with employee coaching.• Continuously received reviews from customer about my outstanding customer service• Was recognized for being bold and taking initiative• Helped organize the biggest sale of the year for the department

Seattle, Washington, Us

Gained product knowledge through observation and asking questions. Provided the best customer service possible. Continually met sales goals. Absorbed my surrounding to become the best at relational selling. Learned quickly and took great pride in teamwork and efficiency.• Received many great customer service reviews• Took initiative to get to know the product better