Pre-Sales Consultant- International Card Processing Services | Mar 2022 - Current• Technical engagements through Product presentations and live demos with customers. • Creating system architecture and design solutions for clients with a high level of competency in planning, implementation and migration experience.• Providing answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal(RFP)

o Developed and initiated CMS/Switch related projects, including managing costs, schedule and performance.o Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.o Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.o Achieved project deadlines by coordinating with contractors to manage performance.o Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.o Modified and directed project plans to meet organizational needs.

o Worked with business team to understand needs, provide quality, and time saving services.o Resolved conflicts and negotiated mutually beneficial agreements between parties especially between banks and networkso Involved in strategic project of the bank such as contactless card and migration of maestro cards to the new MasterCard debit cards where main responsible was to design the product from a technical perspective including the security aspect of the cardo Automation of manual tasks to improve process and increase productivity at Cards SBU levelo Worked with other SBUs within the bank to create value added card products for better customer serviceo Created business case for acceptance of new products within MCB affiliateso In view of current Switch/CMS enhancement process, generated scorecards (following request for proposals) for different CMS and Switch Vendors. Top management of the bank ultimately used the scorecard for strategic decisions.

Coordinated with vendor (HPS and S1) to evaluate and improve software and hardware interfaces (POC for dialup POS on NAC).o Evaluated project requirements and specifications and developed software applications that surpassed client expectations.o Performed software testing to uncover bugs and troubleshoot issues prior to application launch.o Used interpersonal and communication skills in all interactions, enriching team collaboration, customer relationships (Cards SBU as customer)o Collaborated with HPS and performance engineers to enhance supportability and identify performance bottlenecks.o Worked on strategic project for Cards SBU (initiation till go-live); POS DCCo Conducted several certification projects with the different network for POSo Maintenance of Banks' switch and CMS according to mandates from Networks

o Involved in the resolution of daily Cards , ATM & POS and Switch Operations issues by providing internal customer support.o Worked on the stabilization POS/ATM project of the bank and ensure maximum up time for the serviceso Conducted certification of POS/ATM for the bank with the cards networko Maintenance of Bank's switch with regards to mandates and bug fixingo Implemented the first fraud module for the banko Involved and actively participated in the card migration projects ( Conversion project to EMV)

Support to project administrative team during process flow setup of the Human Resource Development Council (HRDC)