Account manager for diverse clientele of clinical, academic, pharmaceutical and biotechnology customers in the Greater Toronto Area. Drive sales retention and growth of $6.1M portfolio. • Manage customer portfolios and activities via Salesforce and Sales360• Actively seek and engage key stakeholders to cultivate collaborative relationships• Promote the Fisher Scientific channel and 2 million+ product portfolio with large scale trade shows, technical seminars and product demonstrations • Collaborate with Supplier representatives, regional manager and industry director to execute high level account growth strategies• Engage with Technical Sales representatives, supplier contacts and product specialists to provide customers with unsurpassed sales and technical support

Coordinator for several multi-million dollar Canada and US based lab asset management programs. Remotely maintained multisite allocation of program funds, assets and billing. • Coordinated financial oversight of Johnson & Johnson OneSource Program over 9 US locations, in addition to Sanofi Pasteur Toronto, Bayer Montreal, Neomed (GSK) Montreal and Teva Canada.• Successfully completed account closure with national manager to recover $1.2 million dollars in outstanding program cost in 3 months.• Optimized team workload distribution to reduce backlogged update tickets 70% in 1 month• Presented bi-weekly KPIs and metrics internally and to customer reps, proactively identifying renewal requirements and amendments• Collaborated with SAP super users to improve workflow and data management• Liaised with Site leaders, regional manager and onsite admin to ensure company metrics accurately reported

Site Leader for dedicated onsite team; coordinating laboratory asset management at Sanofi Pasteur. Oversee $3M program, including laboratory equipment/Metrology standards calibration, qualification and repair in FDA/EPA/GMP regulated facility.• Maintained 30 day tunraround for customer complaints and hardware/application failures• Presented weekly KPIs and metrics to Perkin Elmer (PE) and customer leads, addressing challenges and promoting PE onsite presence. • Improved team synergies and productivity through critical feedback, team-building exercises and cross-training • Liaised between lab managers, vendors and Metrology to log and action customer complaints, PE represenatative for FDA audits and resolution implementation• Managed and optimized onsite inventory of parts, consumables and service tools• Increased company margin by $50K by consolidating vendor contracts, forecasting future service needs and customer feedback• Conformed to GMP and regulatory requirements: FDA, EMA, ISO 17025 and more.

Developed and delivered global service products to support 300 field engineers for LC products (CTC, Agilent, Shimadzu, Eksigent), Gas generators (Peak, Parker Hannifin), and LC/MS Triple Quad total solutions.• Decreased service installation costs by 20% by optimizing inventory levels, customer training and monitoring complex installations to ensure success• Collaborated with method development and applications team to test solutions on vertical software platforms• Reduced spare part ordering time by 40% for engineers by creating customized query wizard, interactive Illustrated Parts Lists (IPL) and SharePoint sites to disseminate critical technical information• Liaised between field reps, OEM vendors and customer to expedite system repair• Drove continuous improvement and acted as change agent to enhance quality via process re-engineering (Kaizen) and efficiency techniques.• Increased customer retention significantly with tiered service contracts, consumable packages and customized services• Remotely implemented America-wide hardware upgrade program to reduce customer failure rate 17%; coordinating FSEs activities with technical bulletins, daily meetings and online training• Conformed to regulatory requirements defined by system designations; including CE-IVD, Medical Devices MMD, ISO 13485, FDA regulated users, and validated labs

Conducted sample preparation and LC chromatography analysis to quantitate drug residues in samples• Increased productivity and lab output by developing faster sample preparation processes• Served as liaison between client and other data analyst to report time-sensitive results • Reduced equipment downtime via enhanced instrument calibration, and regular maintenance• Played key role in maintaining data integrity by validating SOP and data processing techniques• Improved audit outcomes through data validation, log book review and audit trail tracking.

Coordinated laboratory and related administrative activities to support demonstration chemists, service support and product management • Utilized 2000 QTRAP Mass spectrometer to analyse customer sample composition/spectra• Designed MS Access database system to digitize and store Final Test records• Decreased service response times for application based issues through the HEAT program• Upgraded and enhanced demonstration database in MS Access, to track customer sales demo