Currently managing a transformative digitalization initiative to enhance the registered mail journey, aiming to deliver an exceptional customer experience for a leading Belgian Postal and Logistics leader. Leveraging expertise in both onsite and offshore environments, driving the product journey with strategic vision and hands-on leadership.The target is to improve - • Enhanced customer satisfaction by introducing seamless registered mail experiences on digital channels (mobile application) with transparent communication, real-time tracking, and flexible delivery options.• Empowered customers through omnichannel interactions, while ensuring top-notch security and user-friendly technology throughout their journey.• Quality targets to achieve a minimum of 95%.

• Led development of a microservices-based backend app for a major Belgian logistics firm, enabling real-time tracking of 800,000+ parcels daily (peak periods). System facilitated API-based integration with various partners & applications, expanding reach by 2 new integrations/quarter. Effectively managed releases & migrated functionalities from legacy platform, boosting efficiency.• Led Parcel Locker initiative: empowered 24/7 self-service parcel management within 30 seconds at 800+ locations, reducing reliance on home deliveries & repeat visits (cost & time savings). This environmentally friendly option also contributed to a 30% reduction in CO2 emissions per parcel.• Spearheaded development of eTracker, an advanced user-friendly online parcel tracking tool, featuring dual columns for parcel preparation & logistics flow statuses. Implemented barcode click-through functionality for easy access to detailed information. Customized for internal users, postal clerks, and partner clients like Amazon & Zalando.• Collaborated with stakeholders (developers, designers, operations, and other cross functional teams) to define product requirements, prioritize features, and ensure successful launches.• Built & maintained product backlog with refined & prioritized user stories.• Utilized Agile methodologies (SAFe Scrum) for backlog management, sprint planning, and user acceptance testing.• Analyzed market trends & customer feedback to identify new product opportunities and optimize existing solutions.

• Led the migration of 45 global websites from Teamsite to Drupal within a factory model framework, from a QA perspective. Ensured a smooth transition of local content and language, while adhering to responsive web design standards for optimal compatibility across laptop and mobile devices.• Translated requirements for web-based clinical trial tracking applications into Agile user stories, fostering iterative development cycles and promoting collaboration between stakeholders and development teams.• Managed end-to-end testing services, optimizing efficiency and ensuring the delivery of high-quality outputs within specified timelines.• Engaged closely with cross-functional teams in the capacity of a business analyst, fostering alignment between stakeholder expectations and project deliverables, thereby achieving successful implementations and improving user experiences.• Spearheaded the User Acceptance Testing (UAT) process for multiple projects, meticulously tracking feedback and issues to drive continuous improvement and ensure the delivery of user-centric solutions aligned with business objectives.

Maternity and Child careSkills improved: Time management, Multi-tasking, Budgeting, Household management, Childcare, Communication, Emotional intelligence, Problem-solving, Adaptability, Patience

Setup Waterfall model based Product Release life-cycle management and deliver– • Business and IT Transformation setup for Europe’s leading air and ocean freight forwarding services company• Delivered testing for services roll-out to 30 countries in EMEA and Americas region• Led a team of 10+ members• Detailed roles and responsibility of all key stakeholders to ensure requisite alignment and accountability across the project life-cycle i.e. requirement scoping, strategic planning, test design, delivery and support• Realization of Targeted Time to Market reduction through the concept of major and minor release cycles• Kept all stakeholders informed on technical issues, progress and status updates with rigorous reporting• Instrumental in creating reporting assets for the program • Implemented best practices with industry standard processes• Accountable for setting the KPIs for team members for each quarter; review and perform annual appraisals.• Appreciated for efforts towards recruitment and taking interviews for new talents• Organized customer visits at multiple locations for new engagements

• Strategic delivery to achieve operational efficiency – Part of team responsible for testing commercial website (personal and retail transactions) for UK’s leading bank.. • Led team of 4 members and executed functional sprint testing and smoke testing.• Detailed roles and responsibility of all key stakeholders to ensure requisite alignment and accountability across the project life-cycle i.e. requirement scoping, strategic planning, solution design, delivery and reporting• Aided team to acquire knowledge in required skillset with strategic planning• Enriched team culture creating synergy among team members with team building activities

Setup Agile (scrum) based Product Release life-cycle management – • Bring in agile culture and way of working, to setup business aligned development methodology for UK’s leading telecommunications company• Detailed roles and responsibility of all key stakeholders to ensure requisite alignment and accountability across the project life-cycle i.e. requirement scoping, strategic planning, solution design, test delivery, UAT support, operations readiness support and reporting• Realization of Targeted Time to Market reduction through the concept of major and minor release cycles• Represented team at multi-vendor co-location as a SPOC. Attended sprint planning meetings, bug review meetings, daily stand-up meetings, scrum calls, sprint review & retrospectives • Instrumental in creating testing assets, user manuals, transition documents for the program• Ensured timely, smooth transition of the product to production; and support & monitor if any defects• Guided teams to locate product & testing risks / critical areas / bugs of application under test & provided technical support to teams by analyzing client complaints• Learned and implemented testing best practices with ITIL industry standard processes• 8 months onsite experience as an ORT Coordinator (Operational Readiness Testing) with direct interactions with customer.