Brian Kaminski Email and Phone Number
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Brian Kaminski personal email
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I believe that the most successful SaaS companies achieve a healthy balance of driving outcomes for their customers, creating awesome experiences for team members and delivering results for their stakeholders. I am convinced that retaining and growing customers and developing strong customer advocates is the best revenue growth machine for any successful organization.I am obsessed with establishing a culture with puts people and customers and the center. I believe that the best CS organizations “Fire Up” the broader company to focus on current and future customer problems and to live in your customers' shoes. CS also enables customer advocates who help you to improve and also help to amplify your story. The best CS professionals understand their customer business challenges, drive value and outcomes and inspire advocacy. I am passionate about developing great CSMs to act as the quarterbacks and CEOs of their customer portfolio. Surrounding these individuals with the playbooks, systems and internal support network, enables scale, consistency, and efficiency. This system creates an amazing feedback loop to continue to optimize and improve the experiences for customers and team members.I am interested in learning from others in the CS community and sharing my experiences especially all I have learned (mostly through mistakes). I also enjoy advising companies and CS leaders along their journeys.Specialties: Customer Success, Operational Efficiency, Customer Retention & Expansion, Customer Success Operations, Team Development, and Customer Success Management Platforms
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Chief Customer OfficerTigerconnect Aug 2023 - PresentSanta Monica, California, Us
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Value Advisory Ecosystem MemberCustomer Value Community 2019 - PresentMclean, Virginia, UsThe Outcome Selling Advisory Ecosystem is an elite global community of professionals at over 60 world-class companies who want to improve the acquisition, retention, and growth of customer accounts by partnering on the attainment of business outcomes.The Advisory Ecosystem is comprised of thought leaders in executive leadership, B2B sales, customer success, public sector sales, sales enablement, and value management. Members also include leading research experts from organizations like Bain & Company and CSO Insights. Our members meet to share emerging best practices, industry trends, cutting-edge research, and outcome-based sales strategies. -
Customer Success AdvisorSelf-Employed Apr 2023 - Present
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Chief Customer OfficerPerceptyx, Inc. Aug 2021 - Feb 2023Temecula, Ca, UsI transformed legacy functions into a single Customer Success Group of 180 people focused on delivering outcomes and positive experiences for customers. Group functions include: Customer Success Management, Implementation, Professional Services, Consulting, Customer Support, Operations and Enablement.I implemented systems and processes to improve team efficiency and gross margin. Evolved customer experience from an episodic solution to recurring value delivery.I led the creation of the customer journey, risk management approach, health scoring framework, executive sponsors program, customer segmentation model, customer success enablement function and scaled customer education program.I created metrics dashboards to increase transparency, internal accountability and to infuse data driven decision-making -
Chief Customer OfficerConversica May 2017 - Aug 2021San Mateo, California, UsI led the Customer Success team of ~100 amazing people. Customer retention, expansion revenue, NPS and customer advocacy activities have all improved dramatically during my tenure.Our team was responsible for partnering with customers to deliver value, drive outcomes and inspire customer advocacy. -
Ww Saas Client Success Transformation ExecutiveIbm Sep 2016 - May 2017Armonk, New York, Ny, UsI developed and implemented the Client Success Retain and Expand strategy across IBM's SaaS portfolio. This included: staffing model, service levels, performance measurements, user learning community, and software tools. I created a scaled and repeatable client experience from onboarding through renewal across all SaaS products. -
Chief Customer OfficerIndependent Professional Oct 2015 - Aug 2016My work was focused on helping to develop and execute strategies to improve customer retention and expansion for high growth SaaS companies. My approach was rooted in using data to manage customer health and to drive relevant and impactful customer interactions. I also worked to create and evangelize best practices, solve specific operational and staffing issues, and serve as a coach for Customer Success leaders.
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Chief Customer OfficerMarin Software (Nyse:Mrin) Oct 2014 - Sep 2015San Francisco, Ca, UsI was promoted to Chief Customer Officer as a result of my team’s effectiveness in improving customer retention, growing revenue from existing customers and improving efficiency. During my tenure, revenue churn reduced by 30%, the company attained the highest revenue growth from existing customers, and gross margin improved by ~ 10%. -
Svp, Customer SuccessMarin Software (Nyse:Mrin) Jul 2013 - Sep 2014San Francisco, Ca, UsI joined Marin to establish the Customer Success function. I assessed customer needs and organizational capabilities and defined the mission, KPIs and strategic plan for Customer Success. I re-organized several existing departments (Account Management, Services, Professional Services, Customer Support, and Analytics) into a single unified team focused on delivering positive outcomes for customers. I created a Customer Success Operations team to lead the capture and use of data to understand customer health, to implement Gainsight, and to create best practices and playbooks to manage all customer situations. I organized customers into need-based segments and built the delivery model to align with these segments. I also worked to gain trust and alignment with the sales and product/engineering organizations on a unified approach for delivering value and long-term success for customers. I partnered with finance to define margin, churn, and growth metrics, and led the team in achieving these goals.
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President, UsIprospect Jul 2012 - Jun 2013London, GbLed iProspect’s strategic direction and inspired a culture of innovation among 400 employees. Ultimately accountable for all new business development, including large, global pitches anddelivering business results. -
Chief Operating OfficerIprospect Dec 2009 - Jul 2012London, GbLed 350 people across client services, client operations, technology, product innovation and training teams. Drove the strategic direction of iProspect’s offerings – innovated existing services and added new mobile and social media services.
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Evp, Managing Director, San FranciscoIprospect Mar 2006 - Nov 2009London, GbSelected to lead iProspect’s expansion to the West coast, establishing first non-headquarters office. Served as executive lead for all West Coast clients, oversaw all new business opportunities and drove awareness of iProspect’s offering in the Bay Area market.
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Client Services Director/ManagerIprospect Feb 2000 - Mar 2006London, GbOversaw strategic direction and day-to-day management for iProspect’s key accounts. Key Customers Included: 3M, Merck, Disney, eBay, EA, and Edmunds
Brian Kaminski Education Details
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Colgate UniversityPolitical Science
Frequently Asked Questions about Brian Kaminski
What company does Brian Kaminski work for?
Brian Kaminski works for Tigerconnect
What is Brian Kaminski's role at the current company?
Brian Kaminski's current role is Chief Customer Officer & Customer Success Advisor.
What is Brian Kaminski's email address?
Brian Kaminski's email address is br****@****ect.com
What is Brian Kaminski's direct phone number?
Brian Kaminski's direct phone number is +163131*****
What schools did Brian Kaminski attend?
Brian Kaminski attended Colgate University.
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