Brian Kaminski Email & Phone Number

Santa Monica, California, Us

Mclean, Virginia, Us

The Outcome Selling Advisory Ecosystem is an elite global community of professionals at over 60 world-class companies who want to improve the acquisition, retention, and growth of customer accounts by partnering on the attainment of business outcomes.The Advisory Ecosystem is comprised of thought leaders in executive leadership, B2B sales, customer success, public sector sales, sales enablement, and value management. Members also include leading research experts from organizations like Bain & Company and CSO Insights. Our members meet to share emerging best practices, industry trends, cutting-edge research, and outcome-based sales strategies.

Temecula, Ca, Us

I transformed legacy functions into a single Customer Success Group of 180 people focused on delivering outcomes and positive experiences for customers. Group functions include: Customer Success Management, Implementation, Professional Services, Consulting, Customer Support, Operations and Enablement.I implemented systems and processes to improve team efficiency and gross margin. Evolved customer experience from an episodic solution to recurring value delivery.I led the creation of the customer journey, risk management approach, health scoring framework, executive sponsors program, customer segmentation model, customer success enablement function and scaled customer education program.I created metrics dashboards to increase transparency, internal accountability and to infuse data driven decision-making

San Mateo, California, Us

I led the Customer Success team of ~100 amazing people. Customer retention, expansion revenue, NPS and customer advocacy activities have all improved dramatically during my tenure.Our team was responsible for partnering with customers to deliver value, drive outcomes and inspire customer advocacy.

Armonk, New York, Ny, Us

I developed and implemented the Client Success Retain and Expand strategy across IBM's SaaS portfolio. This included: staffing model, service levels, performance measurements, user learning community, and software tools. I created a scaled and repeatable client experience from onboarding through renewal across all SaaS products.

My work was focused on helping to develop and execute strategies to improve customer retention and expansion for high growth SaaS companies. My approach was rooted in using data to manage customer health and to drive relevant and impactful customer interactions. I also worked to create and evangelize best practices, solve specific operational and staffing issues, and serve as a coach for Customer Success leaders.

San Francisco, Ca, Us

I was promoted to Chief Customer Officer as a result of my team’s effectiveness in improving customer retention, growing revenue from existing customers and improving efficiency. During my tenure, revenue churn reduced by 30%, the company attained the highest revenue growth from existing customers, and gross margin improved by ~ 10%.

San Francisco, Ca, Us

I joined Marin to establish the Customer Success function. I assessed customer needs and organizational capabilities and defined the mission, KPIs and strategic plan for Customer Success. I re-organized several existing departments (Account Management, Services, Professional Services, Customer Support, and Analytics) into a single unified team focused on delivering positive outcomes for customers. I created a Customer Success Operations team to lead the capture and use of data to understand customer health, to implement Gainsight, and to create best practices and playbooks to manage all customer situations. I organized customers into need-based segments and built the delivery model to align with these segments. I also worked to gain trust and alignment with the sales and product/engineering organizations on a unified approach for delivering value and long-term success for customers. I partnered with finance to define margin, churn, and growth metrics, and led the team in achieving these goals.

London, Gb

Led iProspect’s strategic direction and inspired a culture of innovation among 400 employees. Ultimately accountable for all new business development, including large, global pitches anddelivering business results.

London, Gb

Led 350 people across client services, client operations, technology, product innovation and training teams. Drove the strategic direction of iProspect’s offerings – innovated existing services and added new mobile and social media services.

London, Gb

Selected to lead iProspect’s expansion to the West coast, establishing first non-headquarters office. Served as executive lead for all West Coast clients, oversaw all new business opportunities and drove awareness of iProspect’s offering in the Bay Area market.

London, Gb

Oversaw strategic direction and day-to-day management for iProspect’s key accounts. Key Customers Included: 3M, Merck, Disney, eBay, EA, and Edmunds